Location: Dover (Hybrid) Contract: 12 months maternity cover Hours: Part time (28.5 hours) Salary (pro rata): £24,603 - Increasing to £27,700 following successful completion of a 6 months probation period Additional Allowances: £593 weekend working allowance Closing Date: 9 December 2024 The role Working as part of Migrant Help’s Advice Issue Reporting and Eligibility (AIRE) Submission team, the Submissions Officer is a rewarding role. You will primarily assist with all Asylum Support incoming and outgoing correspondence received by post and email. You will also quality check Asylum Support applications prior to submissions to ensure compliance with all applicable regulatory requirements, policies and procedures. If you are an excellent communicator, have a strong eye for detail and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you Role responsibilities Processing incoming and outgoing correspondence received in relation to Asylum Support Ensure that a professional and courteous service is provided to all clients, both internal and external Work within the specification of the contract with the Home Office, and on immigration related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level and service Keep full accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements Take responsibility for distribution and receiving parcels, monitor stationery, consumables, office supplies and equipment Ensuring that any documents that do not meet the required standards are identified and processed in accordance with policy Undertake any other duties which may be assigned from time to time and may include cover for other funded projects The experience and skills you need Experience of working in a fast paced environment and meeting targets Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records Good clear written and oral communication skills in English, particularly in a multi-cultural environment Have high attention to detail and ability to problem solve Excellent organisational skills with the ability to work under pressure, both individually and in a tea m For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.