CONTRACT – Service Delivery Manager / Technical Delivery Manager Hybrid – Leeds – £400PD Flex
Job Title: Service Delivery / Project Manager
Education: Degree Calibre
Qualifications: ITIL and a Project Delivery Qualification
Industry: FS
Location: Leeds, City Centre
Note: THIS ROLE IS TO COVER THE PERIOD WHILST A PERMANENT HIRE IS MADE - YOU WILL BE ABLE TO APPLY PERMANENTLY.
As part of an ever-expanding technical function, this client has identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a 'hands-on' level, IT programmes of work as part of the company's continuous improvement plan. This includes stakeholder liaison, pre-business case consultation, design, solution analysis, cross-functional development, and systems integration projects.
The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers, as well as the delivery of the high-level business case, project leadership, management, quality, and timely delivery of the project.
1. Third party supplier delivery of application services
2. Co-ordination and control of third party supplier delivery of WAN, LAN, and telephony platforms
3. 3rd party hosted solutions
4. Desktop design and delivery
Solution Development and Delivery:
1. Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment.
2. Applies significant knowledge of industry trends and developments to improve delivery of new services.
3. Recognizes system deficiencies during the delivery process and liaises with technical SMEs to implement effective solutions.
4. Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.
5. Ensures that responsible project resources are informed of the status of delivery effort, owning and directing activities between technical, business staff, and business change project management.
6. Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.
7. Communicates and enforces standards.
8. Performs design reviews and mentors members of the virtual team.
9. Manages technical resources within budget and project schedule.
10. Operates at company level, providing consultancy and direction to internal and external resources.
11. Manages supplier interaction and expectations regarding delivery effort.
12. Develops strong relationships with internal stakeholders.
13. Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.
Technical Expertise:
1. Good technical understanding of IT technologies across:
* LAN
* WAN
* SAN
* Microsoft operating systems and application stacks e.g., MS server SQL databases, MS exchange email.
1. Has worked in a pressured environment managing teams from internal and external parties.
2. Delivered complex and multi-work stream IT technical projects.
3. Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.
4. Resolves and/or escalates issues in a timely fashion.
5. Understands how to communicate difficult/sensitive information tactfully.
Qualifications:
1. ITIL
2. Higher Education qualification in IT/Management or work-based experience
3. Ideally holds a Project delivery qualification (Prince2)
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