We are seeking an Implementation Consultant to join our UK-based Housing team to implement NEC Housing systems, specializing in NEC Housing Allocations, Rents, and/or Service Charges Modules for the not-for-profit social housing sector.
Responsibilities include:
* Offering expert guidance in implementing NEC Housing systems, with a focus on system configuration and build.
* Providing high-quality consultancy services to customers, including Local Authority Housing, ALMOs, or Housing Associations.
* Creating and maintaining training courses and solution design manuals for customers and internal teams.
* Ensuring customer satisfaction and promptly communicating any issues to internal teams.
* Staying up-to-date with the latest developments in Social Housing Management.
* Being flexible and available for travel throughout the UK to visit customer and company sites when required.
Requirements include:
* In-depth expertise in using NEC Housing, ideally with experience in Allocations, Rents, or Service Charge Modules.
* Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build.
* Proven track record of providing high-quality consultancy services to customers.
* Ability to consistently achieve positive customer feedback through effective delivery of consultancy and training services.
* Proficiency in creating and maintaining training materials, including courses and solution design manuals for customers.
* Proficiency in handling multiple parallel projects.
Benefits include: