Customer Relationship Manager - Central Division
Bayworth, Oxfordshire Full Time
Reference: 222968714
ABOUT THE ROLE
As a Customer Relationship Manager at Barchester, you'll help us to build the reputation of our homes to ensure they're a success. You'll be responsible for supporting teams across 3-4 homes in our Central Division to grow their occupancy with a focus on private occupancy. This involves boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.
Day-to-day, your tasks may include strengthening the home's web presence, improving the enquiry management process, and liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. You'll also develop strong sales and marketing teams in homes, helping them tap into knowledge about local community groups and overseeing the creation of a programme of events and activities targeted at these groups.
You will carry out customer satisfaction research to pinpoint areas for improvement in the conversion process and provide feedback to our wider leadership team, along with weekly updates on live enquiries and community engagement. As a Customer Relationship Manager, you'll help connect us with residents who need quality care and support, making a real difference to their lives.
ABOUT YOU
You'll have an impressive track record in sales and marketing, managing enquiries, and general networking. Experience in the delivery of multi-site marketing activities is important, as well as delivering against targets, ideally with experience in the care and health industry. As a self-motivated individual with a creative mindset, you'll be able to work as part of a multi-functional team.
We're looking for someone who can empathize with customers who are experiencing an emotional and challenging journey. Excellent communication and interpersonal skills are essential. This role requires you to work from home with regular travel, so a willingness to travel and a full driving licence are essential.
REWARDS PACKAGE
As well as a competitive salary, we offer impressive benefits, including a mobile phone, laptop, and free training and development. You'll have plenty of opportunities to grow your career in a large organisation that's renowned for its warm and supportive environment.
If you'd like to use your organisational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
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