Job Summary
Job Description
What is the opportunity?
We have an exciting opportunity to join our teams in London, Cardiff or Newcastle as an Intermediaries Office, Senior Administrator.
This role reports to the Wealth and Investments Intermediaries Operations Manager and will support the Intermediaries business in delivering the teams objectives and supporting new initiatives. The Intermediaries Office, Senior Administrator will work closely with colleagues across the Intermediary Channel, Client Facing Business Management, Regional Business Managers and Senior Business Managers.
The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Intermediary Operations Manager and when required the Business Engagement & Initiatives manager with change initiatives, and in seeking process efficiency and innovation.
What will you do?
* Ensure Intermediaries Office team provide good client outcomes, delivering against expectations and keeping all stakeholders updated.
* Run the monthly rebalancing process to a successful completion.
* Ensure that all mailboxes are being monitored and actively engaged, whether its external communications from vendors and platforms or internal from the Intermediaries Business.
* Operate in a culture of continuous improvement within the team.
* Plan and deliver training for team.
* Regular engagement and stakeholder management with business partners / teams to identify and deliver programmes of work including written updates such as monthly management meeting packs.
* Ensure that the Intermediaries Business receives timely and relevant Management information and team updates for internal and external reporting purposes such as monthly management.
* Represent the Intermediaries Business in various Business governance meetings and business forums, as and when required.
What do you need to succeed?
Must-have
* Front Office Operations knowledge.
* Experience working in Investment Management, Asset Management, Private Wealth or a bank.
* Knowledge of Investment and Fund Management.
* An understanding of technical subject matter
* Strong verbal and written communication skills.
* Numerate and able to define MI fit for purpose.
Nice-to-have
* An understanding of RBCs core values.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* Leaders who support your development through coaching and managing opportunities.
* Opportunities to work with the best in the field.
* Ability to make a difference and lasting impact.
* Work in a dynamic, collaborative, progressive, and high-performing team.
* Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
#RBCBD
Job Skills
Customer Service Management, Interpersonal Relationship Management, Office Tools, Product Knowledge, Product Services, Sales, Sales Activities, Sales Support, Sales Systems, Teamwork
Additional Job Details
Address:
12 SMITHFIELD STREET:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-04-25
Application Deadline:
2025-05-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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