The Role JOB PURPOSE Summary The Front-End Risk Account Manager (FRAM) is a Risk Management department position and based out of the Next Gear Capital Head Office but is a hybrid role. The FRAM has a main goal of risk mitigation. This is achieved through 1) risk analysis, 2) negotiations and collections, and 3) Mentoring/Training/Re-Education. The FRAMs work directly with the dealers and with Field Operations. The role entails a level of risk oversight monitoring with the collation/reporting of various risk factors. Working closely with the internal FRAM team and Senior Risk Managers. Key Responsibilities & Accountabilities Execute timely collection efforts - FRAMs are assigned non-Default accounts upon the dealer’s inability to resolve a critical performance failure. FRAMs are constantly evaluating the situation’s "health" and making decisions to best protect NextGear Capital’s investment. Based upon account analysis and review, FRAMs decide whether to take a passive collection approach, establish and execute workout plans, or to terminate the relationship, which would include the disposition of Next Gear Capital floored inventory. Objectivity and prioritization are key qualities. Good judgment is crucial. The FRAM will exercise efficient and effective collections tactics to resolve the performance failure(s). These tactics lead up to resolution or to a "default" situation. Non-Default Portfolio Management - FRAMs are risk analysts. The FRAM will review, analyse and identify exposure situations within the NextGear Capital market portfolios. FRAMs work with field personnel to direct the course of action to be taken on non-default dealer accounts. Once identified, plans to address these accounts are formed. Plans will range from simple "passive" follow up to direct negotiations and /or collateral recovery. Training/Mentoring - From the collection process through the risk analysis, the FRAM will re-educate those dealers with critical performance failures to bring their account performance standards back into compliance. Monitor specific Risk reporting factors that come into the Risk team escalating to the Risk Seniors when required. A high level of attention to detail is required as the FRAM will be required to update daily logs - Auction trackers / AEM-SNS Reporting / live auction reports. Produce reports that the SRAM will feed into senior manager Risk committee meetings. There will be a high level of administrative tasks that link the Risk areas together, touching on all aspects of Risk from Legal, FRAM, DRAM to assisting in data gathering for Risk management meetings. This Job description is not exhaustive and the job holder may be asked to undertake other tasks from time to time of which of the Company deems as necessary. Job Knowledge, Skills and Abilities Previous experience of SFP-W System is preferred. Conduct direct dealer collections on assigned portfolio. Coach desired dealer behaviour as it relates to account performance. Work with Field Operations as assigned to identify, monitor and resolve non-default accounts. Assist Field Operations to reduce delinquency and write off percentages. Provide objective perspective for the company relating to initial analysis and progress of at-risk accounts. Risk Analysis and gathering of data is paramount, with an exceptional eye for detail being required. Provide reports/complete task evidence in a timely manner and against a deadline ready for the SRAM / SFRAM to report in senior manager meetings. Generate daily, weekly and monthly risk reports for specific areas of Risk as required. Highly IT literate: good working knowledge of Microsoft Office products, particularly Microsoft Excel, being able to manipulate data across various sources. All other duties as assigned by Company. Education and Experience Degree preferred but not required. Significant level of collection experience required (commercial/auto loan collection experience preferred). Basic knowledge of the automotive industry. A background or experience in stock Funding Risk is preferred. Supervisory Responsibilities None Training Requirements Continued training in negotiations, conflict resolution, Risk analysis and reporting skills. Microsoft Suite, as needed Physical Demands Non Work Environment Office/Home