Job Description
Programme Support & Coordination
* Coordinate internal project review meetings, prepare agendas, and track key actions.
* Coordinate the production of regular customer reports, gathering project updates from Project Leads and Project Managers.
* Manage customer invoicing efficiently.
* Plan and arrange biannual customer meetings, including scheduling, venue bookings, and logistics.
* Assist in drafting meeting agendas, preparing materials, and detailing key takeaways.
* Support Project Managers with updating project information in the company’s ERP system (IFS).
* Provide administrative and general support to the Programme Management and Commercial teams.
* Handle corporate credit card transactions and purchases.
Training & Knowledge Sharing
* Serve as the main point of contact for training enquiries via phone and email.
* Manage course bookings and communicate with delegates.
* Schedule online and in-person training courses, coordinating room and refreshment bookings.
* Oversee customer invoicing for training services.
* Distribute training materials and instructions to delegates.
* Gather and compile feedback from course participants to drive continuous improvement.
Qualifications
* 3+ years of experience in administrative or coordination roles.
* Strong proficiency in Microsoft Office applications.
* Outstanding organizational and record-keeping skills.
* Ability to prioritize tasks, manage multiple projects, and meet deadlines.
* Strong verbal and written communication skills.
* Ability to work both independently and as part of a team.
* Attention to detail and a proactive approach to problem-solving.