Customer Service Administrator x 5 FTE roles
Category: Administration
Organisation: Sheffield Hallam University
Job Description:
Our Customer Service Administrators in our Hallam Help team are important student-facing roles for Sheffield Hallam’s Student Support Service. These roles are essential to ensure that our students receive the best customer service possible and are vital to the success of the University’s annual National Student Survey (NSS) results.
You will be handling enquiries via email, telephone, face-to-face on Help Points, and live webchat. Hallam Help is the first point of contact for services including Wellbeing, student funding, disability, and international support.
The role is varied throughout the student year and student lifecycle. There may be opportunities to contribute to continuous improvement and project work. Most of your working week will be spent working on campus between our City and Collegiate campuses. We endeavor to offer the opportunity for hybrid working, but this is predominantly an on-campus role.
The team:
The Student Help and Advice Team is the front face of SHU Student Support Services. We offer self-help services as well as virtual and face-to-face support.
The Student Help and Advice Team is made up of:
1. Hallam Help, the first point of contact for all student-related enquiries. They support students to find the information that they need and help them to understand University processes and services as well as triaging students to access specialist support services.
2. Student Transition and Welfare, available to help and advise students when difficulties arise affecting their ability to study. Assisting students in accessing specialist services when they need them.
You will be contractually enrolled into the Local Government Pension Scheme (LGPS), one of the largest and most generous defined benefit pension schemes in the country.
Location: Sheffield
Type of Contract: Full Time
Hours: 37
Closing Date: 02-02-2025
How to Apply: Please apply via the Sheffield Hallam University Website.
We welcome applications for job-share, part-time, and flexible working arrangements.
Accessibility: We are committed to ensuring our materials are accessible to all. If you encounter any accessibility barriers or have suggestions for improvement, please contact us using our web accessibility report form. Your feedback helps us enhance our accessibility efforts and improve our services.
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