Job summary St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families. The hospices work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support. In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living in the Great Yarmouth and Waveney area. Main duties of the job The successful candidate will lead the transformation of community services focusing on the east Suffolk service model, and be responsible for the delivery of the project in line with the Hospices strategy and business plan provide strategic leadership and oversight for the development and delivery of high-quality care services across our care services. Reporting to the Associate Director of Care Operations, the post holder will engage with colleagues across all areas of the Hospice, bringing together expertise, skills and ideas to support transformation. We are seeking a visionary leader to join our team as the Transformation Lead. You will have a passion for improving the lives of patients and their families. To thrive in this role, you will need to demonstrate extensive experience in strategic planning, development and implementation, along with a strong understanding of the national healthcare agenda, especially in palliative care services. If you are a dynamic and innovative leader who is passionate about making a difference, we invite you to apply for this exciting opportunity. Hours: 37.5 hours (5 days) per week Status: fixed term contract for 12-24 months or secondment About us In addition to being part of a wonderful local charity and a friendly and collaborative team, the hospice offers a rewarding benefits package, including Generous holiday allowance Life Cover Access to our Employee Assistance Programme Eligibility for a Blue Light Card, offering a wide range of discounts Pension scheme Car Leasing Scheme St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 8a Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Full-time Reference number B0291-25-0009 Job locations 565 Foxhall Road Ipswich Suffolk IP3 8LX Job description Job responsibilities JOB SUMMARY To lead the transformation of community services focusing on the east Suffolk service model. The post holder will be responsible for the delivery of the project in line with the Hospices strategy and business plan. The post holder will engage with colleagues across all areas of the Hospice, bringing together expertise, skills and ideas to support transformation. KEY ACCOUNTABILITIES To lead and monitor the community transformation project working with the wider project team and key stakeholders. Ensure there is a comprehensive project plan and associated project management documentation to ensure the project is delivered in line with the ambitions set out in the project initiation document. Ensure the delivery of project outcomes which are aligned with the Hospice strategy and business plan as well as local and national relevant strategies. Identify project risks and interdependencies, formulating plans to manage these and determining future resource requirements. Use data to support a population health approach and future workforce development. Work with our Alliance partners to ensure the service model is fully integrated with other services and initiatives. Promote and support a culture of quality improvement, using recognised quality improvement methodology. Develop and implement effective risk management strategies to mitigate risks and protect the safety of patients, staff, and visitors, including infection prevention and control. Champion a culture of inclusion by developing and implementing strategies that enable all individuals, regardless of background, to have equal access to, and benefit from our services. Collaborate with service leads for Great Yarmouth and Waveney to ensure a coordinated approach to service delivery across all of our services. Develop mechanisms for reporting the progress of the project and work with the business intelligence team to ensure key metrics are developed and reported on to evidence the activity and effectiveness of the service model. Responsible for planning and advising on the co-production and implementation of a new service model and pathways to achieve improvements in outcomes and patient experience. Develop and present associated business cases and policies to support a revised service model. Provide line management to the compassionate community lead to ensure the principles of the compassionate community philosophy are embedded in the revised service model. GENERAL Where you are a member of a professional body you are required to conform to the professional standards set by that body. You are required to ensure your registration is current and practice continuous professional development; Because of the special nature of the hospice and its work the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care, to uphold the hospice values at all times. Job description Job responsibilities JOB SUMMARY To lead the transformation of community services focusing on the east Suffolk service model. The post holder will be responsible for the delivery of the project in line with the Hospices strategy and business plan. The post holder will engage with colleagues across all areas of the Hospice, bringing together expertise, skills and ideas to support transformation. KEY ACCOUNTABILITIES To lead and monitor the community transformation project working with the wider project team and key stakeholders. Ensure there is a comprehensive project plan and associated project management documentation to ensure the project is delivered in line with the ambitions set out in the project initiation document. Ensure the delivery of project outcomes which are aligned with the Hospice strategy and business plan as well as local and national relevant strategies. Identify project risks and interdependencies, formulating plans to manage these and determining future resource requirements. Use data to support a population health approach and future workforce development. Work with our Alliance partners to ensure the service model is fully integrated with other services and initiatives. Promote and support a culture of quality improvement, using recognised quality improvement methodology. Develop and implement effective risk management strategies to mitigate risks and protect the safety of patients, staff, and visitors, including infection prevention and control. Champion a culture of inclusion by developing and implementing strategies that enable all individuals, regardless of background, to have equal access to, and benefit from our services. Collaborate with service leads for Great Yarmouth and Waveney to ensure a coordinated approach to service delivery across all of our services. Develop mechanisms for reporting the progress of the project and work with the business intelligence team to ensure key metrics are developed and reported on to evidence the activity and effectiveness of the service model. Responsible for planning and advising on the co-production and implementation of a new service model and pathways to achieve improvements in outcomes and patient experience. Develop and present associated business cases and policies to support a revised service model. Provide line management to the compassionate community lead to ensure the principles of the compassionate community philosophy are embedded in the revised service model. GENERAL Where you are a member of a professional body you are required to conform to the professional standards set by that body. You are required to ensure your registration is current and practice continuous professional development; Because of the special nature of the hospice and its work the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care, to uphold the hospice values at all times. Person Specification Qualifications Essential Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience. Evidence of continuous professional development. Strong understanding of the national healthcare agenda. Desirable Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership). Current registration with a relevant professional body. Certified in project management (e.g., PMP, PRINCE2). Advanced qualifications in quality improvement or risk management. Personal Qualities Essential Passion for improving the lives of patients and their families. Commitment to quality, safety, and patient-centered care. Strong ethical principles and values. Adaptability and resilience. Ability to work under pressure and meet deadlines. A collaborative and team-oriented approach. A positive and enthusiastic attitude. A willingness to learn and develop professionally. Specific Skills Essential Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to think strategically and creatively. Ability to influence and negotiate effectively. Ability to think creatively and develop innovative solutions to complex challenges. Strong organisational and time management skills. Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools). Experience Essential Extensive experience in strategic planning, development, and implementation within a healthcare setting. Deep understanding of the healthcare landscape, particularly palliative care services. Proven track record of leading successful transformation in a healthcare setting. Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards. Proven ability to drive organisational growth and innovation. Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners. Desirable Experience in developing and implementing new models of care delivery. Experience in working in a hospice or similar setting. Knowledge of emerging technologies and their potential applications in healthcare. Demonstrable knowledge and skills in specialist palliative service provision. Experience in managing budgets and financial resources effectively. Person Specification Qualifications Essential Bachelor's degree or equivalent in a relevant field (e.g., healthcare administration, public health, social work) or equivalent experience. Evidence of continuous professional development. Strong understanding of the national healthcare agenda. Desirable Master's degree or equivalent in a relevant field (e.g., healthcare administration, nursing leadership). Current registration with a relevant professional body. Certified in project management (e.g., PMP, PRINCE2). Advanced qualifications in quality improvement or risk management. Personal Qualities Essential Passion for improving the lives of patients and their families. Commitment to quality, safety, and patient-centered care. Strong ethical principles and values. Adaptability and resilience. Ability to work under pressure and meet deadlines. A collaborative and team-oriented approach. A positive and enthusiastic attitude. A willingness to learn and develop professionally. Specific Skills Essential Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to think strategically and creatively. Ability to influence and negotiate effectively. Ability to think creatively and develop innovative solutions to complex challenges. Strong organisational and time management skills. Proficiency in using relevant software applications (e.g., Microsoft Office Suite, project management tools). Experience Essential Extensive experience in strategic planning, development, and implementation within a healthcare setting. Deep understanding of the healthcare landscape, particularly palliative care services. Proven track record of leading successful transformation in a healthcare setting. Knowledge of national healthcare policies and regulations, including the Care Quality Commission (CQC) standards. Proven ability to drive organisational growth and innovation. Experience in building and maintaining strong relationships with key stakeholders (e.g., internal, commissioners, healthcare providers, community partners. Desirable Experience in developing and implementing new models of care delivery. Experience in working in a hospice or similar setting. Knowledge of emerging technologies and their potential applications in healthcare. Demonstrable knowledge and skills in specialist palliative service provision. Experience in managing budgets and financial resources effectively. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Elizabeth Hospice Address 565 Foxhall Road Ipswich Suffolk IP3 8LX Employer's website https://www.stelizabethhospice.org.uk/ (Opens in a new tab)