Role Summary: Working Pattern: Monday to Friday, 8 hours per day Location: Bankside, Colliers Yard, Salford, M3 7NB The front of house team are the first people residents will see when they return home and the last on their way out for the day. It is key that a successful candidate understands the importance of the impact consistent, great hospitality can make. This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates. The position requires the management of a team of concierge to ensure that all duties are performed to the required standard and colleagues supported. Key Duties and Responsibilities: Deliver a consistently high level of customer service and hospitality, offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection, parking authorisation and maintenance queries. Supervise and lead a team of concierges. You will ensure that your team maintain the highest levels of customer care and service at all times, whilst assisting with their support, training and development. Oversee employee relations, such as performance and absence management, appraisals and probations with support from Human Resources and the Facilities Manager. Act as a point of escalation for complaints, ensuring the correct action is taken in a polite and courteous manner. Screen, authorise and welcome visitors, guests and manage contractor access. Conduct regular checks to ensure the condition, cleanliness and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the offsite maintenance team. Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail. Assist with waste management services including the removal of cardboard and rotation of bins. Personal Qualities and Experience: Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner. Strong leadership and interpersonal skills with the ability to manage a diverse team. Have a natural passion for customer service and hospitality is key to the success of this position. Proven examples of your ability to follow procedures and problem solve, to be proactive and action orientated and great organisation skills. Take pride in your appearance and that of the estate, representing the best interests of the brand at all times. Ability to work well within a team and assist and support colleagues. Self-motivated at times when you are on sole duty. Minimum of 2 years Concierge experience. Hotel and/or hospitality experience. IT skills including Outlook, Excel and Word. This role may be subject to a satisfactory disclosure from the Disclosure and Barring Service (DBS check). We appreciate your interest in Zenith Management and thank you for the time invested in this application. We are currently reviewing all applications and are planning to schedule interviews in the upcoming weeks. If you are among the selected candidates, you can expect contact from our Human Resources team to arrange a preferred date/time. Job Types: Full-time, Permanent