We are looking for a person to be part of a small team providing the highest level of customer service to bereaved families, visitors and stakeholders alike. The main duties and responsibilities of the post include liasing with funeral directors, officiants, and families to ensure that cremation services are carried out in accordance with families instructions and to the standards set by the Institute of Cemetery and Crematorium Managements Charter for the Bereaved. The successful person will need to be well presented, have excellent inter-personal skills as well as a highly flexible and organised approach for the role at hand. You will be a great team player and have experience of good customer care in a front-line role. Significant attention to detail, coupled with an ability to work with minimal supervision is key, whilst confidence and good general experience with IT equipment and software would be a distinct advantage. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the role Our employee benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme Access to a range of benefits via Vivup, including in-store and online discountsas well as our Cycle to Workand Home & Electronicsschemes Buy up to 10 daysadditional annual leave(pro-rata) Access to car lease scheme Take your bank holidays flexiblyto better suit your personal circumstances Make Additional Voluntary Contributions(Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities includingapprenticeships to support your personal and professional growth Paid volunteering hourseach year so you can make a positive impact on our communityduring your normal working day Access to our equality, diversity and inclusionnetwork Opportunities to receive Employee Recognition Awards We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences areencouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact recruitment, we will work with you to meet your needs. Interview date: W/C 17/02/2025 ADZN1_UKTJ