Job title : Service Desk Manager Location: Newcastle Upon Tyne Working Hours : 8:30am - 5:00pm Working style : Hybrid 4 days in the office a week Start date : ASAPWe are currently working with a rapidly growing Managed Service Provider who are looking to bring in a Service Desk Manager. The Service Desk Manager will be monitoring and managing the KPIs and performance of a team of 4.The successful Service Desk Manager will be joining an organisation who are keen on internal progression, they will have the chance to move up the ladder as the organisations grows and will have the opportunity to become the Head of multiple different teams. Essential skills - Service Desk Manager Previous managerial experience IT background Knowledge of IT Products, Security, Telecoms, IT Support, Backups and MS products Excellent communication skills Desirable - Service Desk Manager MSP or Telecoms experience Troubleshooting experience Process driven Relevant IT degree or certifications This is a great opportunity for you to progress your career and work with a rapidly growing organisation so please apply with your up to date CV.IT Manager / Service Desk / Management / IT Services / Microsoft / MS/ MSP / Managed Service Provider / Telecommunications / Telecoms / Backups / Security / Security / Troubleshooting /