About the Role:
Are you a dynamic and innovative Product Manager with a passion for CRM systems? We are seeking a talented individual to join our team and play a pivotal role in developing, implementing, and maintaining our new Dynamics 365 (D365) Customer Relationship Management (CRM) system.
Key Responsibilities:
1. Strategic Development: Collaborate with multi-disciplinary teams to shape the strategic direction, experience design, prototyping, build, and enhancement of our CRM system.
2. Product Lifecycle Management: Define and deliver short to medium-term product strategies and roadmaps.
3. Stakeholder Collaboration: Work with internal and external stakeholders to research and define requirements for new features.
4. Product Backlog Management: Create, maintain, and prioritise the product backlog to align with our vision.
5. Supplier Engagement: Stay updated with the CRM supplier's product roadmap and identify internal opportunities.
6. User Adoption: Integrate usability studies, research, and analysis into product requirements to enhance user adoption and satisfaction.
7. Quality Assurance: Ensure new product enhancements meet quality assurance standards and transition smoothly into operational support.
8. Relationship Building: Build strong relationships with internal stakeholders, demonstrating domain expertise and understanding of market dynamics.
9. Cross-Functional Collaboration: Work with Marketing, Faculties, Student Services, and other teams to align behind the product vision.
10. Compliance: Ensure product developments comply with architectural principles and standards.
11. Benefit Realisation: Optimise product features to enhance operational efficiency, student experience, and retention.
What We're Looking For:
Essential Qualifications:
1. Degree or relevant professional qualification.
Desirable Qualifications:
1. Higher degree or relevant professional qualification at the post-graduate level.
Experience:
1. Proven experience in a product manager/owner role, including taking a product plan from strategy to execution.
2. Experience working in cross-functional teams, product innovation, digital transformation, and/or customer experience development.
3. Project management experience, including delivery of roadmaps to time and budget requirements.
4. Experience working in an agile environment with UX designers, developers, and business analysts.
5. Experience with CRM systems and developing SAAS solutions.
6. Experience designing mobile and web user-focused applications.
7. People management and/or mentoring coaching experience.
Skills and Knowledge:
1. Strong understanding of user-centred design and agile delivery.
2. Knowledge of product and service design processes, from initial analysis to final delivery.
3. Ability to facilitate workshops, design sprints, and ideation sessions.
4. Strong creative problem-solving skills and practical execution.
5. Good knowledge of product quality assurance methods and processes.
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