Job Description
What you'll do
As a Property Manager at one of London's largest housing associations, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service. You will oversee service charges, liaise with managing agents, and ensure that our properties are safe, clean, and efficiently run.
The role requires someone who can manage the financial and legal aspects of property management while also maintaining strong relationships with leaseholders and contractors.
How you'll do it
Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service.
Some of your regular duties will include:
1. Resident Engagement & Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly. Be visible and available to ensure residents feel supported.
2. Community Building: Host community events and forums to encourage open communication and collaboration with residents.
3. Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
4. Service Char...