Livingston
Working from one of our custom-equipped CCTV vans, you will visit all types of clients - commercial, residential, industrial, rail, road, utility, etc. - across the UK. You will carry out CCTV surveys of drainage systems, assess pipe conditions, analyze results, and produce high quality reports. All this in conjunction with our Jetting Units when required, therefore you will be responsible for all site activity ensuring the team are working safely and efficiently and ensuring that work is completed within the required timescale.
Your New Job
Principal Accountabilities:
1. Day to day responsibility for site staff and all associated site activity in conjunction with Project Supervisor.
2. Ensure compliance of site staff with respect to Health and Safety, Quality and Environment.
3. Ensure Company policies are always adhered to.
4. Ensure all site related incidents are reported.
5. Work closely with Project Supervisor to ensure work is pre-sited and pre-planned when required.
6. Identify and react swiftly to resolve problems before they escalate.
7. Responsible for all Jetting & CCTV work completed on site.
8. Responsible for producing high quality results, reports, and feedback.
9. Always establish good relationships and communication and resolve issues and early resolution of any potential problems.
10. You need to be flexible too: we operate 24/7 so there will be early starts, weekend working and an out-of-hours working across the UK.
Desirable Qualifications & Professional Membership(s):
1. Previous experience and/or qualifications within the Utilities and/or Drainage Industry.
2. Full Clean Driving License.
3. Experience with OS19X to current MSCC5 standards.
4. NRSWA.
5. Confined space level 2 and above.
6. High-pressure water jetting.
7. Manual Handling & First Aid at Work.
8. CSCS & Fit to Work.
9. Experience with the following CCTV kit: Mini Cam Proteus, Ipec VC200 and Rover Kit.
10. Personal Track Safety (PTS).
11. Water Hygiene & Reverse Assist.
Desirable Knowledge & Experience:
1. Proven experience within the Utilities Sector - preferably in the Drainage Industry.
2. Proven experience of working in customer service or a customer-focused environment.
3. Professional, customer-focused with a good standard of verbal and numerical reasoning.
4. Working knowledge of Health and Safety.
5. Knowledge of waste network operations business processes.
6. IT literate and proficient in Microsoft Office package.
7. Experience and ability to produce quality reports & feedback in associated systems.
8. Experience and ability to lead by and set an example.
9. Experience in building collaborative relationships with existing and new employees and suppliers.
Skills & Personal Qualities:
1. Ability to communicate both up and down within Ipsum and the Client Organization.
2. Excellent communication skills.
3. Excellent time management skills, with ability to deliver tasks to deadline.
4. Professional and positive approach.
5. Self-motivated and organized.
6. Flexible attitude and approach; team player, and able to work on own initiative.
Safety: Uncompromising in our commitment to drive outstanding health, safety and environmental performance.
When undertaking their role, our employees commit to:
1. Demonstrate high standards and drive a positive safety culture of mutual trust, openness and confidence.
2. Ensure their teams have the knowledge, equipment and training to undertake your work safely.
3. Communicate health and safety matters to their teams and implement health and safety action plans.
4. Act effectively and speedily to any reports of risks or hazards that have the potential to cause harm.
5. Report any accidents, near misses and incidents in a timely manner and ensure a timely investigation process.
6. Actively promote safe working behaviors and safe thinking in all work activities.
7. Ensure compliance with all relevant safety standards, rules and procedures.
8. Coach and develop their team members to improve safety.
Service: We are committed to delivering outstanding customer service every job, every day.
Customer Focus:
1. Championing 'The Ipsum Way' Guiding Principles.
2. Always do the right thing and never compromise on safety.
3. Always take ownership and have real pride in what you do.
4. Never ignore a problem - if we get it wrong, we will always fix it.
5. Always clarify and never make assumptions.
6. Always keep everyone informed at all times.
7. Always check with the customer that the job has gone well.
8. Above all else, make sure the customer knows and feels you are entirely trustworthy, knowledgeable, and really care.
Specialist: Constant desire to truly add value, improvement and innovation to our customers through our domain knowledge and experience.
Your New Company
The UK's utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum, our vision is to be the leading customer service-focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. We are looking for someone passionate about the industry and supporting our teams in delivering essential services 24/7/365, making a real difference to local people and communities.
At Ipsum, we are committed to supporting and developing our people to achieve their full potential. As a fast-growing and ambitious business, we offer opportunities to acquire a wide range of skills and gain broad and varied experience to help you progress in your career. Our investment in our people enhances our expertise and flexibility, enabling us to deliver the highest standard of service to our customers.
Our Benefits
We value our people and offer a comprehensive range of employee benefits, including:
1. Career Development: Professional qualifications and accreditation.
2. Health & Wellbeing Benefits:
o Employee Assistance Programme with mental health support and access to counselling.
o Access to 24/7 virtual GP.
o Occupational Health support.
3. Tax-Efficient Benefits via Salary Exchange (Salary Sacrifice):
o Cycle to Work.
o Group Personal Pension Scheme.
4. Employee Discount Scheme: Discounts on hundreds of retailers, including supermarkets, mobile phone/broadband providers, gym memberships, and more.
5. Social Committees: Established local social committees with a calendar of regular social events.
6. Life Assurance Cover.
7. Flexible Working.
8. Long Service Awards.
9. Volunteer Opportunities: Opportunities to volunteer and make a difference through local community projects and initiatives.
Ipsum is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Please review our Privacy Policy before applying to this advert to know more about how we store and manage your personal data under GDPR regulations.
Recruitment Agencies - Ipsum does not accept 3rd party candidate applications from Recruitment Agencies and as such does not recognise any speculative CVs or T&Cs that are sent to any Ipsum employee. #J-18808-Ljbffr