Purpose of Post:
To control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.
Key Tasks:
* Ensure root cause failure details are efficiently communicated back to Wrightbus Parts & Service Team both verbally and in a report format when required.
* Estimate retail repairs and communicate the information back to Wrightbus Parts & Service Team.
* Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
* Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
Essential Criteria:
* NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent
* To have served an apprenticeship in a heavy vehicle engineering environment
* Demonstrate 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet
* PSV background
* Electrical experience
* Chassis experience Specialist Knowledge / Skills
* Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently
* Demonstrate working knowledge of Microsoft Word, Excel, PowerPoint & Outlook
* Demonstrate ability to follow verbal and written work instructions
* Proven track record in the Bus & Coach Industry
* Experience dealing with Customers Disposition
* Good interpersonal skills
* Ability to work on own initiative or as part of a team
* Strong communication skills Circumstances
* Able to travel long distances and often work abnormal hours
* Able to travel to various locations
* Full clean current driving licence
Benefits:
* Life Insurance
* Medicash scheme
* Discount with local and high street businesses
* Free car parking
* Career progression
* Professional development
* Flexitime
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