Do you have great communication experience? We are looking for an Urgent Care Coordinator who will join a busy Urgent Care contact centre.
Salary: £11.77ph
Location: Wavertree Technology Park head office
Shifts: Various, including weekends
What will you be doing
* Manage calls into the service following relevant procedures ensuring all calls are answered within set timeframes
* Manage patient flow ensuring patients are seen in the correct capacity according to clinical need
* Handle incidents, complaints, compliments, and safeguarding and escalate where necessary
* Ensure handovers are robust at the end of each shift, with any vital updates communicated
* Have knowledge of all policies and procedures ensuring they are put into action on each shift
* Liaise with drivers arranging home visits
* Contact patients to arrange face-to-face appointments
* Report any urgent cases and any clinical or operational issues to relevant operation teams and clinical teams
* Log correctly and confidentially any information into clerical systems
What do I need
* Excellent communication skills both verbal and written
* Previous call centre/telephone answering experience
* Great customer service experience
* Good IT skills including all Microsoft packages
* Experience of working in a healthcare environment is desired
* Time management and priority management experience
* Flexibility to be able to work Saturdays & Sundays
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What’s on offer?
* £11.77ph
* Zero hour contract
* Annual leave payment in lieu (pro rata)
* NHS pension scheme
* Eligible to apply for blue light card
* Colleague wellbeing package (Subject to T&C’s)
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
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