Job Specification
For: Sales Administrator
Ref: VR/05102
Sales Office Administrator
Are you a well-organised team player with expectational customer service skills, looking to make a difference in a dynamic and growing business? Well, Inspire Resourcing are currently recruiting for a Sales Administrator for a well Established company in Chesterfield.
THE ROLE
* You will be responsible for supporting a wide base of UK, ROI and internationally-based customers alongside e-commerce; processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams to guarantee the best possible service at all times.
* Opportunity to develop skills base through funded courses and training software and competitive package commensurate with experience.
KEY AREAS OF RESPONSIBILITY
* Ensure customer orders are inputted onto the sales administration system and keeping customers updated on the progress of orders.
* Co-ordinate the dispatch of sales orders ensuring all relevant documentation is in place.
* Investigate and resolve customer sales queries.
* Keep invoicing updated, contributing to end-of-month administration duties.
* Working in partnership with the wider Sales Team always offering the best possible customer service.
* Support the wider Sales Teams with account management and handling.
* Regularly liaise with additional internal departments including Marketing, Product, Production and Planning.
* Respond to telephone and email queries.
* Demonstrate full product and brand knowledge.
THE IDEAL CANDIDATE WILL:
* Be experienced in export sales administration.
* Demonstrate excellent communication skills and work in a timely and productive manner.
* Have experience in Access computer systems or a similar SAP system.
* Demonstrate experience in handling and administrating to a wide customer base.
* Understand international shipping requirements and restrictions.
* Have experience using a range of transport companies for different markets.
* Be experienced using excel and outlook.
* Professionally and positively represent the company and its values at all times.
* Be a team player, proactive, flexible, enthusiastic and demonstrate a can-do attitude.
* Be able to work to tight deadlines ensuring work remains of the highest quality.
* Demonstrate excellent organisational and time management skills.
* Be able to work cross-functionally with relevant teams.
* Be a people person who is hands-on and open to learning in a collaborative and creative environment.
REQUIREMENTS
* At least two years experience in a relevant role.
* At least one years experience of export administration.
* Reasonably close proximity to the Head Office would be ideal, however, not essential.
* Excellent working knowledge of Excel.
* Excellent communication skills