Role overview
* ID: 2024-6397
* Entity: Vistry
* Region: Vistry North East Midlands
* Department: Customer Service
* Contract Type: Permanent - Full Time
* Job Location: Enderby, Leicestershire
* Date Posted: 18.10.2024
We have a fantastic opportunity for a Customer Service Manager to join our team within Vistry North East Midlands, at our office in Enderby, Leicester. As our Customer Service Manager, you will have expert understanding of NHBC guidelines, will be able to diagnose complex defects as and when they arise, seeing them through to resolution. As a direct line manager, mentoring technicians, you will drive and support their continued growth. Experienced within the housebuilding industry, with an understanding of office management and the ability to lead and achieve HBF Satisfaction scores. You will be working within a dedicated team, with regular close interaction with colleagues outside of the Customer Service Department along with maintaining good long-term relationships with our working Partners.
You will be organised, professional and resourceful, and able to use your own initiative. Ensure all communications received into the department are answered in a timely and courteous manner and recorded accordingly. Always recognising that we should strive to do the right thing, lead by example and act as our brand ambassador.
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