Main area: Administrative & Clerical
Grade: Band 2
Contract: Permanent
Hours: 18.45 hours per week (full or part time considered)
Job ref: 176-U-6682389-A
Employer: North West Anglia NHS Foundation Trust
Employer type: NHS
Site: Hinchingbrooke Hospital
Town: Huntingdon
Salary: £23,615 pa pro rata
Salary period: Yearly
Closing: 14/01/2025 23:59
Reception Clerical Officer - Emergency Department - Huntingdon
Band 2
Job overview
An exciting opportunity has arisen to join a team of Band 2 Clerical Officers at Hinchingbrooke Hospital. Working with a busy team of administrative and clinical staff within the Emergency Department, this is a very rewarding role.
You will be required to provide a variety of clerical tasks including booking in patients, admitting patients to wards using our computerised Patient Administration System, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, and data entry onto the hospital computer systems. You may also be required to assist the ED administration team with basic office duties.
If you are seeking a challenge and possess the skills required, this could be the right job for you.
You will be supporting the booking in process of patients arriving to our department for the following variety of shifts:
Ambulance Booking in Reception:
* 07:30-18:00 hrs
* 18:00-02:30 hrs
Main Reception:
* 07:30-18:00 hrs
* 09:00-20:00 hrs
* 18:00-midnight hrs
* Night shift 20:00-08:00 hrs
Please be aware this role requires shifts covering a 24-hour period. The shifts outlined above are the current shift patterns available; however, please be aware that these shifts may change in the future depending on the needs of the service.
** Please note this role is not eligible for sponsorship**
We reserve the right to close this advert earlier than the closing date indicated should we feel we have received sufficient applications.
Main duties of the job
To ensure the smooth application and control of all administrative, clerical, and computer processes associated with the Emergency Department. Ensuring the provision of effective communication to both patients and staff to enhance patient care.
Assisting in the administration for the reception area in the Emergency Department, this post requires keyboard skills, customer service experience, and the ability to multitask whilst working within a busy fast-paced environment.
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Please refer to the Job description and person specification for further information regarding the role.
Person specification
Education and Qualifications
* Numerate and literate, with Maths and English to GCSE
* NVQ level 2/3
Experience
* Comprehensive working knowledge of Microsoft Office, especially Outlook
* Previous experience in an acute or emergency health care clerical environment
Knowledge
* Good organisational and communication skills.
* Good working knowledge of Microsoft Office
Key Skills
* Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team, and external agencies.
Applications from job seekers who require a Skilled Worker visa to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications subject to the role being on the list of eligible occupations and the salary meets the going rate for the role. Candidates should self-assess the likelihood of obtaining a Certificate of Sponsorship.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close earlier if it received a high number of applications and therefore we recommend that you complete and submit your application in good time to avoid disappointment.
Name: Sue Turner
Job title: Senior Clerical Officer/Medical Secretary
Email address: [emailprotected]
Telephone number: 01480 428984
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