Rate of Pay: £13.29 - £13.74 per hour
Hours per Week: 36.25
Location: Primarily office-based in Coalville, with some home working available.
Key Responsibilities:
* Complaint Handling: Provide a comprehensive, positive, and effective complaint handling and resolution service to tenants and customers.
* Ownership and Accountability: Take ownership and accountability for resolving complaints and ensuring they are followed through to completion.
* Collaboration with Contractors: Work closely with housing contractors to investigate and resolve issues, providing satisfactory outcomes for housing tenants and external organisations.
* Team Collaboration: Collaborate with the internal Feedback team to support the development and delivery of quality services to customers and tenants