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About Our Client
Our client is a premier player in the industrial/manufacturing sector, based in Margate. They are seeking an experienced Sales Order Processor to join their busy team.
Job Description
* Keep customers updated through to resolution with regards to any issues raised;
* Processing customer orders in the Sage system (IFS being implemented Jan 2023);
* Take part in cross training as agreed with your line manager to allow continuity to customers across the team during colleague absences;
* Answering any queries by email or phone to customers, in a timely and efficient manner;
* Updating pricing details onto product records;
* Provide effective administration support to internal teams and customers;
* Liaising with Sales representatives and other departments in the business and advising them of new orders coming through;
* Update and maintain the sales order book;
* Managing and dealing with incoming calls;
* Updating customer records;
* Processing sales orders and ensuring daily orders are dispatched on time;
* Handling emails and general enquiries via the web site;
* Inbound and outbound communication relating to orders via telephone and email;
* Updating and maintaining various company databases;
* Work closely with other departments, keeping them up to date with any information that will contribute to the smooth running of the business.
The Successful Applicant
A successful Sales Order Processor should have:
* A polite manner and good telephone support skills when dealing with customers.
* A minimum of 1 years' experience in computer-based sales order processing (preferably IFS), along with good keyboard skills.
* Good communication and people skills via email and telephone.
* Preferably a sales admin work history.
* Ability to communicate efficiently on the telephone, via email and in person.
* Experience using Microsoft Office: Outlook, Word, Excel.
* Ability to handle multiple tasks at one time.
* Desire to provide exceptional customer service, exceeding customer expectations.
What's on Offer
* An annual salary range of £24,300 - £27,000.
* A supportive and collaborative team environment.
* A rewarding role in a reputable industrial/manufacturing company.
* A chance to contribute to a company that values quality and customer satisfaction.
* Opportunities for professional growth and development.
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