University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
The End User Devices team are excited to offer this fixed term Lead Support Technician post. We are looking for a leader who understands what it means to deliver great customer service whilst also being able to get into the details of a technological solution.
You will be responsible for day to day management of Desktop support engineers providing hardware support to the Trust. You are also going to be a key liaison with various UHS Digital project and infrastructure teams ensuring future solutions are supported.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
This role is responsible for leading and supporting an operational support team ensuring operational effectiveness of the Trust’s digital systems. Lead on day-to-day management of the team including resources, capacity planning, efficiencies and incidents.
Maintaining and co-ordinating a high standard of operational service delivery to the users ensuring continuity and achievement of KPIs.
The role will require you to be on-sight at Southampton General Hospital at least 50% of your time.
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
Person specification
Qualifications, knowledge and experience
* Degree or post-graduate degree, or equivalent work experience relevant to the post
* Demonstrable IT training and use in a corporate/ health environment
* Customer facing role with service skills
* Previous Operational system support role
* Experience of working to demanding timetables and exacting standards
* NHS Experience
* Database Reporting tool experience
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
How and why we use your information
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.
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