This job is all about providing a service. We'd love to hear from you if you have:experience of delivering inspirational engagement activities people skills, enabling good working relationships with those in your team and across the propertyexcellent organisational skills, and the ability to time manage projects successfully strong interpersonal skills, able to deal with visitors in a variety of situations flexible customer focused approach with experience in delivering high standards of customer service experience of working with and supervising volunteersunderstanding of how to identify and manage risksSenior Visitor Experience OfficerBox Hill is a spectacular location to work in and is busy with visitors in all seasons. You’ll work together with a small and dynamic Visitor Experience team to provide great service and respond to a broad range of operational challenges in the outdoors. You’ll work inclusively with a variety of positions, including ranger staff, food and beverage, facilities, project managers, consultancy and volunteers. You’ll report to the Visitor Operations & Experience Manager for the Surrey Hills portfolio and have peers at other properties. You’ll be expected to work some weekends and bank holidays.You’ll lead the visitor facing team at one of the busiest countryside destinations in the country to deliver the visitor operation. You’ll focus on access and be inspiring our diverse audience to explore the wonderful hills and woodlands on offer. You’ll line manage a team of Welcome & Service Assistants and support our volunteers on site to deliver exceptional service. You'll also ensure our visitors operations remain compliant, well presented and well-staffed each day.You’ll be creating seasonal events and activities and working on outdoor interpretation to advocate for nature. You’ll also be responsible for presentation standards on site and making sure the information we share helps peoples experience. You’ll focus on growing support through fundraising and membership, engaging visitors with the work that we do, and inspire them to support the National Trust.Please also read the full role profile, attached to the end of this advert.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 22nd September 2024 Interview Date: 1st/2nd October 2024To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 155311IRC155311DorkingPermanent f/t (37.5 hrs pw)Ends: Sep 22nd 165.6 mi from King St, Glossop SK13 8LY, UKWe’re looking for someone who enjoys the outdoors and wants to share Box Hill’s wonderful countryside with others. This role is all about people – connecting with them, inspiring them, and making sure they have the best day possible when they visit this iconic place.Surrey Hills, Warren Barn Farms, Headley Lane, Dorking, RH5 6DGCompliance.Eligibility to Work in the UK26,832 pa