Hours:
* 9:00 AM – 6:00 PM (60-minute unpaid lunch break) OR
* 8:00 AM – 5:00 PM (60-minute unpaid lunch break)
* One Saturday per month (9:00 AM – 1:00 PM) paid as overtime
Start Date: ASAP
Job Overview
We are looking for confident, customer-focused individuals who thrive on helping others. As a Customer Service Operative, you will be the first point of contact for customers, handling claims efficiently and empathetically. This role requires problem-solving skills, resilience, and the ability to stay calm under pressure.
Key Responsibilities
* Claims Handling: Manage claims from start to finish, ensuring they progress smoothly.
* Communication: Liaise with clients, policyholders, and loss adjusters to resolve issues.
* Problem-Solving: Handle complex claims, complaints, and technical issues.
* Scheduling: Arrange investigations, repairs, and contractor services.
* Billing & Administration: Ensure accurate invoicing and claim records.
* Customer Service: Respond to calls professionally, offering solutions and reassurance.
Requirements
* Excellent communication and problem-solving skills.
* Ability to handle challenging conversations with empathy and patience.
* Experience in customer service, insurance, or claims handling is desirable.
* Comfortable working in a hybrid environment (home & office).
* Ability to work one Saturday per month.
Training & Benefits
* Mandatory Training: Four weeks
* Annual Leave: 22 days + bank holidays + additional service-based leave.
* Career Growth: Opportunity to develop within a dynamic, fast-paced team.
If you’re passionate about delivering excellent service and want to be part of a supportive team, apply now