Role Overview
The L2 Desktop Support Engineer will provide technical support on the desktop engineering area as per Business request.
This role requires a demonstrable background in a safety critical/high security/high quality industrial environment and SC clearance is mandatory.
Key Responsibilities
1. Oversee and update assigned support service requests.
2. Handle daily technical support activities on desktop support, data network and server management.
3. Grow clients and communicate to Account Manager by determining new opportunities.
4. Provide break fix support for Desktop, laptops and other components.
5. Setup desktop computers and peripherals and test network connections.
6. Install and test desktop software applications and internet browsers.
7. Test computers to ensure proper functioning of computer systems.
8. Support the mobile devices for registering in BES or Intune environment.
9. Train end users on usage of computer hardware and software.
10. Troubleshoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
11. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
12. Adhere to policies as per corporate manuals and directives.
13. Extend computer support for systems software and hardware.
14. Setup computers and install software for various applications and programs.
15. Interact with staff on desktop problems and their resolution.
16. Network and connect computers within organization to better communication.
17. Maintain computer peripheral devices like printers and resolve associated problems.
18. Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
19. Maintain the devices inside the datacentres and resolve associated problems.
Requirements
* Prior experience in Desktop support and executive support.
* Excellent knowledge on computer hardware.
* Good knowledge on Desktop Operating systems.
* Basic knowledge on network management.
* Basic Knowledge on Active Directory.
* Sound Knowledge on Software deployment through various tools.
* Sound knowledge on Application packaging, deployment and troubleshooting.
* Possess strong troubleshooting, reasoning and problem-solving skills.
* Possess strong experience in handling issues in Windows OS.
* Constantly seeks to improve technical knowledge and research new product capabilities.
* Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis.
* Possess excellent communication and interpersonal skills.
* Participate when needed, the project meetings with the customer.
* Experience in troubleshooting and fixing audio video equipment.
* SC Clearance Mandatory.
Why TCS?
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.