Job summary This is an exciting opportunity for an experienced administrator to join a developing community service and play a critical role as it looks to evolve and fully meet the needs of the patients across Northumbria. This position is offered for 3 days a week working alongside another Admin Lead as working 3 days a week. You will lead a team of band 2/3 admin staff and report to the service manager. You will work closely with both the warehouse and clinical teams as part of the service. Main duties of the job Act as Lead Administrator for wheelchair services. Plan, allocate and supervise the work of Band 3/2 staff. Provide comprehensive administrative support to clinical teams/managers. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries. About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way Please read 'applicant guidance notes' before submitting your application. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Pro Rata, Per Annum Contract Permanent Working pattern Part-time, Flexible working Reference number 319-6751067LT-HAS Job locations Northumbria Wheelchair Services The Avenue Seaton Delaval NE25 0QJ Job description Job responsibilities Responsible to Assistant Business Manager. Line management & delegation of duties to Band 3/2 team members- undertake recruitment & selection, induction, absence management, appraisal & performance management. Monitor workload capacity & administration for a service/across a locality area. Provide comprehensive secretarial service to clinical teams/managers- manage diaries, arrange/minute meetings and make appointments, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation. Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience). Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information. Support management of all patient journeys including target administration e.g. CQUIN. Identify training & development needs of B3/2 team members. Resource management ordering of supplies & equipment. Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems. Job description Job responsibilities Responsible to Assistant Business Manager. Line management & delegation of duties to Band 3/2 team members- undertake recruitment & selection, induction, absence management, appraisal & performance management. Monitor workload capacity & administration for a service/across a locality area. Provide comprehensive secretarial service to clinical teams/managers- manage diaries, arrange/minute meetings and make appointments, communicate with key stakeholders, typing, filing, photocopying, processing financial documentation. Advanced typing & transcription of clinical & non-clinical documents (OCR 3 or equivalent qualification/experience). Develop and maintain databases/spreadsheets to ensure quick and easy retrieval of information. Support management of all patient journeys including target administration e.g. CQUIN. Identify training & development needs of B3/2 team members. Resource management ordering of supplies & equipment. Assist in property management including coordinating general repairs and maintenance, health and safety, risk assessments, fire precautions and security systems. Person Specification Qualifications Essential RSA III or OCR equivalent knowledge acquired through experience Good standard of education including literacy and numeracy Desirable ECDL or advanced EDCL Experience & Knowledge Essential Secretarial experience Audio typing IT skills to enable use of a range of clinical services i.e. ICE, Systmone Desirable Medical Terminology Experience of supervising others Experience of working in NHS Knowledge of or experience in coaching and mentoring practices and tools Knowledge of or experience in Quality improvement tools, techniques and methods Skills & Abilities Essential Excellent working knowledge of Microsoft Office software, ie Excel, Word, Power point, Outlook. Skills in the use of PAS or similar database Minute taking Personal Attributes Desirable Experience of working in a sensitive and confidential environment. Person Specification Qualifications Essential RSA III or OCR equivalent knowledge acquired through experience Good standard of education including literacy and numeracy Desirable ECDL or advanced EDCL Experience & Knowledge Essential Secretarial experience Audio typing IT skills to enable use of a range of clinical services i.e. ICE, Systmone Desirable Medical Terminology Experience of supervising others Experience of working in NHS Knowledge of or experience in coaching and mentoring practices and tools Knowledge of or experience in Quality improvement tools, techniques and methods Skills & Abilities Essential Excellent working knowledge of Microsoft Office software, ie Excel, Word, Power point, Outlook. Skills in the use of PAS or similar database Minute taking Personal Attributes Desirable Experience of working in a sensitive and confidential environment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northumbria Healthcare NHS Foundation Trust Address Northumbria Wheelchair Services The Avenue Seaton Delaval NE25 0QJ Employer's website https://www.northumbria.nhs.uk/ (Opens in a new tab)