Company Details
* A sound understanding of the Lloyd’s/London Market trends, major issues, customer expectations, and regulatory considerations.
* Experience and ability to analyse and evaluate data and prepare business reports.
* Able to be flexible when working on several activities simultaneously.
* Proven experience of working on projects linked to innovative improvements in operational efficiency and claims service offering.
* Good people and management skills for managing and mentoring team members and their performance, influencing across the wider business.
* Strong interpersonal skills with a proven ability to communicate effectively with stakeholders at various levels, both verbally and in writing.
* Ability to exercise independent judgment and effectively make sound business decisions.
* Ability to work within and promote a diverse and inclusive culture.
* Self-starter/energetic.
* An appreciation of the requirements of support processes in a customer-focused environment.
* Ability to work autonomously, as well as being a good team player.
* Ability to use initiative and problem-solve situations as they arise.
* An operations comprehension and understanding of technology and data, including BP2 needs/demands.
* Highly professional, commercial, 'open-minded' and 'agile' in approach with an enthusiastic and positive attitude.
* Proven at formulating and presenting clear recommendations and business decisions to senior management.
* Competent at prioritising, resourcing, outsourcing, planning, and project management.
Sound operational planning skills.
Responsibilities
To support the Chief Claims Officer in the enhancement and modification to the claims process and systems in order to generate sustained improvements within the Claims Team.
Undertake a full review of the Claims Operations function and report on how data, process, and technology can be improved across the function, with a specific focus on automation and outsourcing (internal/external) which can maintain stable headcount.
Ensure the claims function remains in step with current technology and market requirements and initiatives.
Responsible for ensuring that the effective operation of controls over the claims function and adherence to guidelines and market standards is evidenced.
Develop and strengthen the analysis of claims performance to identify trends and exceptions, including through oversight of the compilation of a monthly dashboard and the peer review process.
As a key user of management information, provide support with the building of claims data and analysis, liaising with the relevant teams within the business.
Support in the monitoring of KPIs, using Monthly Management Reports and the Lloyd’s Reporting Suite, as appropriate, ensuring the Claims Team can benchmark/track their performance, and any deficiencies are shared and remediation actions are tracked.
Work in conjunction with the claims function and peer review provider to ensure that the principles of best practice are adhered to.
Represent the Company on external committees and promote the Company’s brand and level of professionalism within the market.
Develop and strengthen a learning of Lloyd’s strategic and key market reform initiatives with respect to claims.
For transformational projects (IT or Organisational ones), participate and contribute to strategic objectives through membership of workgroups, providing support to the Chief Claims Officer.
Chair the Claims Optimisation Group.
Production of Claims report and representation at the Claims Committee and Delegated Authority Working Group.
Oversight over delivery of Delegated Claims Management Process and Procedures for both new and existing arrangements, including coordination of proposed arrangements and implementation of contracts.
Oversight over Claims Service Provider onboarding and compliance with contractual requirements.
Collation and analysis of monthly SLA, MI and Reporting Bordereau from external and internal providers, including resolution of any out of target items.
Oversee the coordination of audits of Service Providers and Coverholders with Claims Authority, including post-audit follow-up.
Compilation of quarterly return to SOX auditors.
Oversight of Claims Internal and External audits, including following up on any findings/recommendations.
#J-18808-Ljbffr