Pathway Co-ordinator (Medical Support Secretary)
University Hospitals of Derby and Burton NHS Foundation Trust
We believe that every Medical Secretary working for us plays a key role in improving patient experience and supporting medical staff with day-to-day duties. We're looking for an experienced, highly organised and committed individual who shares our values and wants to invest in continuously improving patient care and experience.
If you're an experienced Secretary looking for a new challenge in General Surgery, Urology, Breast and Vascular specialities and you feel passionate about making a difference with a high level of attention to detail, this position is for you.
Main duties of the job
* Act as the point of contact for patients and medical staff on behalf of the consultant and the team, ensuring that all queries are answered with skill, sensitivity, and in a courteous and professional manner.
* Efficient management of the Consultant's diary.
* Typing and despatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards.
* Ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team.
* Understand the 18-week RTT process and have knowledge of the Trust Patient Access Policy, agreeing to adhere to these policies according to National Trust Guidelines.
* Work to strict Trust and Government policies regarding waiting list management and the 18 weeks guideline.
* Accurately inform patients/clinicians of outcomes and information to influence effective service delivery for all patients, including waiting list queries.
* Support management in the preparation and validation of the waiting lists and performance data in the team leader's absence.
* Liaise effectively with wards and departments within the hospital.
* Escalate any urgent problems to a senior manager.
* Undertake necessary training as required by the Trust.
Closing Date of Applications: 27th February 2025
Interview Date: 13th March 2025
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people, and local partners in achieving the best health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness, and Excellence underpin how we intend to work as a Trust, and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
* Development opportunities, both professional and leadership development.
* Ongoing support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Person Specification
Qualifications
* GCSE English (9-4 or A-C)
* Typing qualification/Advanced keyboard skills or relevant experience.
* Working knowledge of NHS pathways and the 18-week RTT process.
Skills/Experience
* Previous NHS experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
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