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Senior Mortgage Systems Analyst, Greater London
Client:
Location:
Greater London, United Kingdom
Job Category:
Finance
EU work permit required:
Yes
Job Reference:
1aa546f0422f
Job Views:
7
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology.
Application Deadline: Tuesday 4th March 2025
Hybrid Working Pattern: 3 days in Office & 2 WFH
About us
Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.
We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.
Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.
We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.
Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme.
For more information on Cynergy Bank visit www.cynergybank.co.uk
Company Benefits
* Competitive Salary and Company Bonus
* Competitive holiday allowance plus bank holidays
* Option to purchase an additional 10 days holiday
* Pension contribution and Life Assurance
* Income Protection Scheme and Season Ticket Loan
* Medical Cover (After Probation)
* Electric Car Scheme and Money Coach (After Probation)
The Role:
We are currently looking to recruit a Mortgage Technical Lead who is passionate about making a difference to our Mortgage Technology and Products workstreams. The role will involve supporting the day-to-day mortgage system service operations and change initiatives (including new product set up) in collaboration with third party suppliers. This includes service delivery of multiple, integrated and defined IT platforms. You will act as one of the Bank’s technical contacts for service management and relationship interface with our service providers, ensuring they deliver their contractual obligations and that we make best use of their services/platforms.
Responsibilities:
* Provide technical analysis and support for the tracking and resolution of live BAU incidents and testing and deployment of change enhancements relating to IT systems and infrastructure required for the Bank to offer regulated mortgage business.
* Act as a Subject Matter Expert on relevant mortgage applications/systems and provide end-to-end service expertise to business stakeholders.
* Support the business with the analysis, testing and deployment of routine mortgage product pricing changes within agreed SLA from receipt of new pricing to applying new rates to Production.
* Engage with key mortgage system vendors for live incidents and change enhancements and provide support in the management of these vendors to ensure effective service delivery to the Bank.
* Proactively identify and execute business improvement opportunities to deliver improved system solutions/workflows which will provide tangible benefits to the Bank.
* Engage with business stakeholders, IT technical staff and external vendors to solve problems and/or provide IT solutions to deliver business objectives/outcomes.
* Support business as required with the process of submission of monthly/quarterly regulated mortgage MI and identify system solutions to automate and improve data integrity.
* Analyse requirements for system changes from the business area and consult on the design and implementation process of a technology solution.
* Ensure that the impact and risks of proposed system changes are assessed.
* Clearly communicate/translate requirements to technical IT staff or external software vendors to ensure effective system change delivery in line with business goals.
* Coordinate the completion, review, and where required prepare, Functional Specification Document (FSD) detailing system changes to be delivered in line with business requirements submitted.
* Provide input into functional testing/test planning for relevant projects where SME relevance to ensure that change impact including regression is covered.
* Manage mortgage system related system/pricing changes and defect fixes in accordance with IT change governance framework.
* Help promote and cultivate relationships between IT and business areas.
* Maintain appropriate knowledge of up-to-date technology, equipment, banking practice and systems relevant to the role.
* Utilise Business and Technical analysis skills to support systems in a Financial services environment for live incidents, defect fix and change initiatives.
* Have a technical IT background with experience in providing day-to-day systems support, incident management and managing change projects.
* Understand Software Delivery Life cycle for defect fix and change initiatives.
* Possess in-depth understanding of regulated/unregulated mortgage business processes from origination, servicing and regulatory reporting.
* Have detailed knowledge of Finova (formerly DPR) origination and servicing platform including new product set up.
Desirable knowledge & Experience:
* Third party supplier management
* ITIL Methodology
* Agile Project Management
Behavioural Attributes:
* Strong interpersonal and communication skills (oral, written) for effective engagement with, and management of, stakeholders and third party suppliers.
* Communication qualities to drive relevant BAU support resources and to direct live incidents and change initiatives.
* Highly organised and process-driven to effectively track and progress live incidents and change initiatives.
* Customer centric focus to ensure that internal and external customer impact/benefit is at the heart of our approach to all incidents and change improvement.
* Service Delivery orientated to ensure that incident resolution and changes are delivered within SLAs and/or agreed timelines and budget.
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