Summary
Paragon provides a client-centric traffic management service with strong sector experience and have seen the team grow to over 60 members of staff, 2 depots and head offices in North Lincolnshire. They are now looking to recruit a customer service/administrative apprentice to work with the design and Surveying manager.
Annual wage
£11,648 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 9am - 5pm.
35 hours a week
Possible start date
Friday 28 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Create and amend detailed AutoCAD Traffic Management Plans
* Communicate both verbally and written with internal and external customers
* Drawings are to be created in line with Chapter 8 Legislation
* Use Google Maps and Google Earth as reference for layouts
* Communicate details from survey information supplied by each project co-ordinator
* Work to the agreed time frames given by your line manager
* To create and manufacture special legend signs and advance warnings according to upcoming operational requirements
* Ensure all TM plans are completed and submitted for approved within 24 hours of the initial enquiry being received working with the Design & Surveying Manager on this
* To assist the Design & Surveying Manager where applicable and when requested
* Assist where applicable with site photo checking
Where you’ll work
FIRST FLOOR FLAT
BRIT HOUSE
HIGH STREET EAST
SCUNTHORPE
DN15 6UH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
* Functional skills in maths and English (if required)
* End-Point Assessment (EPA)
* One to one tutor assessor support in the workplace
* Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Requirements
Essential qualifications
GCSE or equivalent in:
* GCSE English and Maths (grade C / 4 +)
Desirable qualifications
GCSE or equivalent in:
* GCSE English and Maths (grade C / 4 +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills