Job summary A family support worker post to provide a holistic and integrated service for children and young people under the care of the Complications of Excess Weight (CEW) Service based at Bristol Royal Hospital for Children. Working alongside the CEW Multidisciplinary Team (MDT) including Paediatric Medical Consultants, Specialist Nurse, Psychologists and Dietitian. Bristol CEW service is the hub site providing training and leadership to other CEW clinics in the Southwest. It involves working with children, young people and families, in order to facilitate lifestyle changes and improve health and wellbeing outcomes for children and young people with complications associated with excess weight. The role requires assessment and delivery of care in the community as well as outpatient and inpatient hospital appointments involving the patient, parents and family systems where there may be complex social needs. The post holder will be a member of the wider Psychological Health Services Department. Main duties of the job As part of the MDT, the family support worker will need to develop a therapeutic relationship with families to establish communication and trust to provide support for children and their families under the care of the team. There will be direct and indirect work with children, families, carers and other professionals so that meaningful and positive changes can be made to improve health and wellbeing. The post holder will be an advocate and facilitator to help to understand and resolve issues that may be perceived as barriers to care. Working alongside colleagues to offer emotional support, parenting and signposting advice to patients and families. An opportunity to develop assessment and intervention skills as well as contribute to a holistic approach to supporting families within a health setting. The post holder will be vital in supporting safeguarding practices alongside the MDT. An opportunity to work autonomously and alongside an experienced team of clinicians both within clinical and community settings, the post holder will need empathic communication skills as well as being organised and able to prioritise workload demands. There will be many opportunities to collaboratively with families, CEW MDT, and other professional or voluntary services supporting families referred to our service. About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 387-WC-7231-LH Job locations Bristol Royal Hospital for Children Upper Maudlin Street Bristol BS2 8BJ Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Person Specification Qualifications and Training Essential Good general standard of education, including GCSE (grade A-C) in English & Maths or equivalent Undergraduate Degree in Social Sciences/Psychology or experience in relevant area of work Computer literate and trained in the use of MS office applications, including email Aptitudes Desirable Friendly, enthusiastic disposition Compassionate and supportive Able to work as part of a multidisciplinary team and autonomously at times Punctual and reliable Knowledge and Experience Essential Ability to assess parenting skills and provide basic support to build physical and emotional caring abilities through practical activities particularly in relation to behaviour, sleep and physical activity Experience of working as part of a team Administrative experience in a busy, Health/social care focused environment Experience of workload prioritisation Knowledge of policies and legislation relating to welfare benefits, housing rights, and safeguarding Desirable Previous work in a clinical or clinical support role in the NHS Extensive experience of working with children and young people in a healthcare or equivalent setting Experience of working with sick or disabled children/ young people/families from a variety of backgrounds to improve their social circumstances Experience of patient administration systems (Medway) Experience of the maintenance of data on a computer system Experience of delivering group interventions Experience of working with young people with a chronic health condition Experience of advice work/including liaison with statutory and /or volunteer agencies Skills and abilities Essential Excellent organisational skills and meticulous attention to detail Ability to work independently with minimal input from line manager Excellent communication skills, both face to face and on the phone Ability to use initiative and problem solve Proven time management and ability to manage personal and work-related pressure Ability to analyse and present data Ability to respond to and document complex telephone calls, clinic appointments or visit/communication with CYP and their families Desirable Sound knowledge of medical terminology Good report writing and keyboard skills Person Specification Qualifications and Training Essential Good general standard of education, including GCSE (grade A-C) in English & Maths or equivalent Undergraduate Degree in Social Sciences/Psychology or experience in relevant area of work Computer literate and trained in the use of MS office applications, including email Aptitudes Desirable Friendly, enthusiastic disposition Compassionate and supportive Able to work as part of a multidisciplinary team and autonomously at times Punctual and reliable Knowledge and Experience Essential Ability to assess parenting skills and provide basic support to build physical and emotional caring abilities through practical activities particularly in relation to behaviour, sleep and physical activity Experience of working as part of a team Administrative experience in a busy, Health/social care focused environment Experience of workload prioritisation Knowledge of policies and legislation relating to welfare benefits, housing rights, and safeguarding Desirable Previous work in a clinical or clinical support role in the NHS Extensive experience of working with children and young people in a healthcare or equivalent setting Experience of working with sick or disabled children/ young people/families from a variety of backgrounds to improve their social circumstances Experience of patient administration systems (Medway) Experience of the maintenance of data on a computer system Experience of delivering group interventions Experience of working with young people with a chronic health condition Experience of advice work/including liaison with statutory and /or volunteer agencies Skills and abilities Essential Excellent organisational skills and meticulous attention to detail Ability to work independently with minimal input from line manager Excellent communication skills, both face to face and on the phone Ability to use initiative and problem solve Proven time management and ability to manage personal and work-related pressure Ability to analyse and present data Ability to respond to and document complex telephone calls, clinic appointments or visit/communication with CYP and their families Desirable Sound knowledge of medical terminology Good report writing and keyboard skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Address Bristol Royal Hospital for Children Upper Maudlin Street Bristol BS2 8BJ Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)