Job summary To work across Teesside Minds building based in Middlesbrough providing an excellent administrative and reception service. Main duties of the job To deal with enquiries made by phone and face-to-face from the public, service users and professionals. To provide information about Mind services and those of other organisations. To provide an initial caring response to any distressed callers and involve colleagues as appropriate. About us Teesside Mind has been working in local communities to improve mental health and wellbeing for over 25 years. The environment in which we operate has changed hugely over this time, and the importance of good mental health has never been as widely understood. One of our proudest achievements in the last 3 years has been collaborating with Primary Care colleagues on the development of Social Prescribing on Teesside. In addition our recent merger with Redcar and Cleveland Mind has enabled us to offer more services to more people across Teesside. Our communities are facing real challenges because of the legacy of Covid on peoples health and wellbeing, and pressure on resources. Some people are still less well served than others. Young people and people affected by poverty find it most difficult to get help. Our work wont stop until this has changed. There is much more we need to do. Can you help us? Ours is a vibrant organisation to work for and our staff are our most important asset. We are compassionate, trust worthy and determined. We use evidence-based interventions, backed up by policies, training and clinical support to help people lead full and happy lives. Date posted 21 February 2025 Pay scheme Other Salary £22,837.32 a year pro rata of 16.5hrs as £10,323.72 Contract Permanent Working pattern Part-time Reference number B0486-25-0006 Job locations The Mind Centre 92-94 Lothian Road Middlesbrough TS4 2QX Job description Job responsibilities 1. To receive visitors into the buildings and ensure they are responded to appropriately. 2. To be responsible for good organisation of reception and administration areas, including, for example, maintaining and replenishing essential stocks such as service leaflets and forms. 3. To be responsible for and undertake admin tasks across the organisation as required, including, but not limited to, co-ordinating room bookings, processing post, ordering goods and supplies, photocopying, mailings, filing, amending paperwork, taking minutes, booking venues, supporting meetings and events, tasks to support finance including petty cash etc 4. To provide admin support to our projects and services as directed. Admin support includes (but is not limited to) accurate data entry, contacting clients or professionals, preparing and sending documentation. 5. To support the collection of information about Minds activities using our databases, by inputting information and running reports as required. 6. To respond appropriately to requests for admin support from Senior Managers and provide admin support to specific projects as agreed. 7. To provide support and recognition to volunteers working in the admin team as agreed. 8. To take an active role in maintaining health and safety across buildings. To actively contribute to staff safety procedures. To report any maintenance issues to the Office Manager. 9. To undertake other tasks commensurate with the position as required. 10. To work within the policies and procedures of Teesside Mind at all times. 11. To take part in support and supervision as required. 12. To take part in training and professional development activities as required. Job description Job responsibilities 1. To receive visitors into the buildings and ensure they are responded to appropriately. 2. To be responsible for good organisation of reception and administration areas, including, for example, maintaining and replenishing essential stocks such as service leaflets and forms. 3. To be responsible for and undertake admin tasks across the organisation as required, including, but not limited to, co-ordinating room bookings, processing post, ordering goods and supplies, photocopying, mailings, filing, amending paperwork, taking minutes, booking venues, supporting meetings and events, tasks to support finance including petty cash etc 4. To provide admin support to our projects and services as directed. Admin support includes (but is not limited to) accurate data entry, contacting clients or professionals, preparing and sending documentation. 5. To support the collection of information about Minds activities using our databases, by inputting information and running reports as required. 6. To respond appropriately to requests for admin support from Senior Managers and provide admin support to specific projects as agreed. 7. To provide support and recognition to volunteers working in the admin team as agreed. 8. To take an active role in maintaining health and safety across buildings. To actively contribute to staff safety procedures. To report any maintenance issues to the Office Manager. 9. To undertake other tasks commensurate with the position as required. 10. To work within the policies and procedures of Teesside Mind at all times. 11. To take part in support and supervision as required. 12. To take part in training and professional development activities as required. Person Specification Qualifications Essential Maths and English GCSE Grade C minimum (or equivalent) A relevant admin qualification to NVQ level 3 (D) Desirable First Aid Experience Essential Minimum of 2 years experience of administrative work in a busy office environment Minimum of 2 years experience of reception/working with the public including people who may be distressed Setting up and maintaining effective office systems Working independently and with limited direct supervision Desirable Direct personal experience of mental distress, either as a user of services, through self-management or as a carer Person Specification Qualifications Essential Maths and English GCSE Grade C minimum (or equivalent) A relevant admin qualification to NVQ level 3 (D) Desirable First Aid Experience Essential Minimum of 2 years experience of administrative work in a busy office environment Minimum of 2 years experience of reception/working with the public including people who may be distressed Setting up and maintaining effective office systems Working independently and with limited direct supervision Desirable Direct personal experience of mental distress, either as a user of services, through self-management or as a carer Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Teesside Mind Ltd Address The Mind Centre 92-94 Lothian Road Middlesbrough TS4 2QX Employer's website https://www.teessidemind.org.uk/ (Opens in a new tab)