KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Engagement Staff and volunteers - (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
Support a Health & Safety culture across the property, ensuring the team work with the properties systems to reduce risk of incidents and accidents to volunteers, employees and visitors.
Budgets - (phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the 5 star visitor experience.
Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.
Department specific – visitor experiences
Designing and developing tours and visitor experiences that engage visitors.
Work closely with the Regional Curator to assist with the research, exhibition, presentation, and interpretation of collections and help protect the assets of the museum.
Develop, and deliver a schools programme, including Early Years/Nursery and Tertiary
Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups
Developing and managing all formal and informal learning experiences and play a “hands-on” role in delivering educational, interpretative, outreach and event programmes