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Job Summary
The Digital Service's IT Operation Teams lead on IT strategy, development, co-ordination, planning, project, and programme management for all Digital & supporting functions.
The primary focus of this role is to lead the Server team in providing a highly efficient and professional service in supporting and managing the GHC IT Server Estate. The post holder will manage the Server environments, have strong technical knowledge and experience of managing physical and virtual server infrastructure, including hardware, as well as management of Active Directory and associated services, O365 and cloud solutions such as Azure. Additionally, the role ensures that the IT server environment is secure and meets the needs of the Trust and Governance requirements.
This role is instrumental in ensuring continuity of service and availability of clinical and business administration systems within the Trust and local health communities. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.
Main Duties of the Job
Working as part of a team, the postholder will ensure that the IT Server Team operates smoothly to provide excellent IT and Infrastructure provision across the c5000 staff and across multiple sites.
The IT Server Manager will provide specialist advice to the organisation and other stakeholders on IT matters in supporting Community Providers, identifying opportunities, new products, and developments in information technology, formulating and agreeing proposals with stakeholders that will contribute or enable overall service improvement.
Reporting to the Head of IT Operations, the IT Server Manager will manage the development, planning, testing and provision of current and new IT systems, services, and equipment for both clinical and corporate staff for the trust, ensuring that Community & Corporate colleagues have the necessary tools to deliver and provide healthcare services across the county.
Extensive knowledge in Cyber Security is required to lead on monitoring the latest cyber security threats ensuring appropriate measures are taken to secure the network and infrastructure.
About Us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity, and provides a sense of belonging and trust.
Job Responsibilities
1. To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to staff of the trust in relation to all the services provided by the IT Server Team and wider IT team.
2. The post holder will support and lead on certain aspects of the implementation of the IT strategy across the organisation including the management of IT services and facilities owned by GHC or for which GHC has a responsibility.
3. Manage the planning, improvement, and delivery of IT systems, equipment, and services to provide secure and accurate information that will support and enable efficient and effective patient care.
4. Support the wider Digital Services team in developing the service provided by the IT Service Support team and deputise when appropriate.
5. Coordinate the procurement, maintenance, upgrading, and operating costs of IT Server systems, including hardware and software.
6. Manage IT projects and work packages that support better working and innovation.
7. Work within and be aware of NHS guidelines that support information governance, information security, data quality, and audit.
8. Provide advice and information on IT matters to senior management and clinical staff as required.
9. Implement the Trusts goals, ambitions and IT Strategy of the organisations business plans.
10. Maintain and support IT server equipment, software, and services.
11. Ensure customer satisfaction regularly exceeds targets.
12. Manage the sharing of skills, knowledge, and experience to improve the service provided by the Service support team.
13. Ensure backups and disaster recovery models are robust, fit for purpose and audited in accordance with the trusts policies.
Person Specification
Experience
* Essential: Experience in IT Management, Significant experience in IT Support, Degree or equivalent.
* Desirable: Experience in NHS organisation.
Knowledge
* Essential: Technical Experience in Data Centre Technologies, Understanding of Resiliency and Recovery, Experience and Cyber threats and mitigations.
* Desirable: Implementation of Data Centre Technologies.
Management
* Essential: Line Management of a team, Experience of implementing projects, Project Management, Budgetary Responsibility.
* Desirable: Service desk and Customer Services management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer name: Gloucestershire Health and Care NHS Foundation Trust
Address: Edward Jenner Court, Pioneer Avenue, Brockworth, GL3 4AW
Employer's website: https://www.ghc.nhs.uk/who-we-are/jobs/
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