Job Description
Job Title:
Security Officer Nights
Based At:
Shard Place
Hours of Work:
12 Hour shifts - 42 Hrs avg per week
Shift Pattern
4 on 4 off (Days & Nights inc Weekend and Bank Holidays)
Pay Rate:
£15.91
Reporting To:
Security Supervisor
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
There will be continuous construction works ongoing on the building during the pre PC handover phase. All contractors and operatives will work under Shard Place's permit system and contractors and operatives will be expected to follow Shard Place Management permit and in-house rules.
The ‘Nights' Security Officers will report directly to the Permit & Access Supervisor who will monitor the traffic of these operatives in and out on a daily basis. The Supervisor will allocate the daily duties for staff.
After 1900 hours the following duties will be required
Main duties
• Report directly to the Security Supervisor.
• Ensure they fully understand the emergency procedures for the building.
• Ensure they fully understand the AI's, SOP's and Risk Assessments.
• Ensure all posts are correctly manned at the correct times.
• Ensure all equipment is serviceable and in good working order.
• Ensure all instructions, both written and verbal are adhered to.
• Ensure all operatives have vacated the building (unless approved via permit which allows operatives to work before 7am, after 7pm)
• Check the sign in/out records and ensure all have been signed out, keys/fobs are returned.
• Programme fobs for contractors listed within the approved daily key schedule
• Carry out internal patrols (both landlord areas & apartment dwellings) and the areas within the hoarding (the hoarding will be removed in July)
• Work closely with Security Control Room at The Shard - reporting incidents within external areas (once the hoarding is removed) and assist the Security Control Team
• Take up duties at static covers at Loading Bay - Level 0, FCC - Level 1, Concierge - Level 2 throughout the shift, not to be left until released
• Understand the contractor's house rules and post-PC (practical completion) access & management procedures
• Fire & emergency assistance
• Maintain communication with Shard Place Management Team; daily update on the access or report issues to Security Supervisors, escalate to the silver commander on duty
• Check all operatives hold valid permits and IDs
• Assist Security Supervisor (as directed) with sign in/out of all operatives and contractor inductions
• Programme fobs for contractors listed within the approved daily key schedule
• Ensure that the contractors have their PPEs and protect the working areas (dust sheets & covers, barriers, fencing, overshoes, etc.)
• Escort contractors to restricted areas such as occupied apartments
• All access points, e.g. walkways have to be clean and remain accessible by everyone on site.
• Report and escalate any issues or incidents to the Security Supervisor immediately
• Provide security escort to all areas of the building as and when required.
• Carry a radio at all times whilst on duty.
• Report any issues to the Security Supervisor or the manager on duty.
• Conduct themselves in a professional manner at all times.
• Have their SIA & CCTV license with them and displayed at all times.
• Control all aspects of access and egress to the building.
• Adhere to fire, health & safety and emergency procedures.
• Respond to emergencies.
• Report security or safety issues to the Security Supervisor or Silver Commanders on duty.
• Deal with conflict in an appropriate manner if required.
• Be vigilant to the Health and Safety risks at Shard Place, carrying out regular checks.
• Follow all reasonable requests from the Security Supervisor or Senior Management.
• To be on post, on time as dictated by duty rota or as instructed by Security Supervisor or above.
• Must be trained using residential Fire Panel and follow the correct escalation procedure during any emergency.
• Work closely with all departments and maintain a positive attitude towards teamwork.
Person Specification
• A valid DS SIA License and previous experience of working in a ‘fit out' environment would be useful.
• CCTV Licence
• Excellent interpersonal and communication skills coupled with an ability to engage with all colleagues and challenge behaviour or actions that impact negatively on Shard Place.
• Proactive attitude and awareness of personal health and safety
• Attention to detail
• Committed to following procedures and ensuring tasks are fully completed
• Team player able to take personal responsibility for their actions
• Excellent verbal and written communication skills
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with the Client (Shard Place) and Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.