This role is a key member of the Departments management team, working towards the achievement of key patient access targets for the Directorate for a group of designated services. Work will include: Ensuring the flow of patients into available clinics and theatre slots in the setting up accurate templates. Managing outpatient and inpatient waiting lists (both referral to treatment RTT and non RTT patients) on behalf of the Directorate Managers, avoiding backlog through proactive management and opening of clinic and theatre list availability. Dealing with peaks in activity, by supporting the allocation of extra capacity clinics. Supporting the Patient Access Manager in the early identification of capacity issues affecting performance of 18 weeks, 2 week wait and other referral to treatment standards including DM01 Ensuring the ratio of new and follow up clinic slots is appropriate to meet demand. Ensuring patients are booked within breach date. Along with the Patient Access Manager being the main conveyor of information between the Directorate and the booking hub, with an overarching aim to facilitate the smooth management of our patient groups, depending on their waiting times and care pathways. Working closely with the Patient Access Manager, validation team, the relevant booking colleagues and clinicians to ensure all data entries on PAS correctly reflect the patients RTT status data accuracy within their Directorate(s). Working with clinical teams to ensure they fully understand the requirements of the Patient Access Policy, ensuring adherence across their areas of responsibility. Providing a point of contact for patients, relatives and GPs who remain with queries and questions that cannot be resolved by our booking teams. Escalating complaints to the Patient Access Manager where resolutions cannot be delivered Providing information to support the Patient Access Manager which enables recommendations to be made on a regular basis to the Directorate Manager and Clinical Leads to enable them to take positive steps to respond to demand and capacity issues in a timely way. To provide cover to support the Patient Access Manager in the daily management of local non-centralised administration staff. To collect data, where required, to support the delivery of statistical reports by the Patient Access Manager. To work with the Patient Access Manager in developing, supporting, improving amending and undertaking rota administration and co-ordination for the Directorate. The post holder will be accountable for all day to day issues relating to patient access management, for the designated services on behalf of the Directorate.