Money and Debt Advice Manager Home-based with travel across the UK About Us Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.Following a promotion to the Head of Service, we are now looking for a Money and Debt Advice Manager to join us on a full-time, permanent basis. The Benefits - Salary of £40,000 per annum- 25 days’ holiday, plus Bank Holidays- Pension- DIS benefit (3x salary)- Private healthcare coverage- Sickness pay- Comprehensive benefits package- Well-established family-friendly policies, including the ability to have extra unpaid leave- Time off for dependantsThis is an exceptional opportunity for a qualified money and debt specialist with a great leadership style and experience in an FCA-regulated environment to join our national charity at a pivotal moment of growth.You’ll discover a deeply rewarding environment, where your work directly supports those in need of financial guidance and stability, building sustainable futures for individuals and families across the UK.Joining our dedicated and caring team, you’ll have the chance to further develop your career and consolidate your experience whilst growing your expertise and making a real difference.So, if you want to deliver a meaningful and positive impact, read on and apply today The Role As a Money and Debt Advice Manager, you will lead the delivery of our FCA-regulated money guidance and debt advice services for our beneficiaries across the UK.Specifically, you will manage a team staffing our free, confidential and expert debt advice and money guidance services, ensuring advice is delivered to the highest quality and remains fully FCA compliant. Your team will support individuals in horticulture to tackle money worries, identifying tailored debt solutions that promote long-term financial wellbeing.You will also oversee the continuous development and improvement of the service and skills within the team, championing new initiatives that enhance impact and efficiency, and managing reporting requirements in line with FCA standards.Additionally, you will:- Foster a positive and high-performing team culture across a multi-channel, remote working environment- Oversee quality assurance, compliance, and risk management across service delivery- Support staff development and ensure the team delivers consistently high standards- Work with senior leadership to measure and strengthen the long-term outcomes of our financial interventions- Embed preventative money services and financial capability models across all areas of our support About You To be considered as a Money and Debt Advice Manager, you will need:- At least three years’ experience within a money and debt service delivery environment- At a minimum, two years’ experience within an FCA-regulated environment, including managing quality and compliance- Good experience of line managing a team, with an understanding of managing dispersed remote teams- Significant evidence of working with adults or families with complex needs to deliver outcome-focused money advice interventions- Technical debt counselling and money advice knowledge- A Certificate in Money Advice Practice or equivalentThe closing date for this role is 30th April.Other organisations may call this role Debt Advice Service Manager, Helpline Manager, Helpline Casework Manager, Helpline Operation Manager, Helpline Support Advisor, Customer Service Manager, Service Manager, Support Line Manager, or FCA Compliance Manager.Webrecruit and Perennial are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to become our next Money and Debt Advice Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.