Home from Hospital Discharge Support and Admission Prevention Worker
Sheffield Churches Council for Community Care
We are looking for a caring, compassionate, and self-motivated individual to join our expanding team, where you will make a real difference to the lives of people within our community in Doncaster.
Main Duties of the Job
Playing a pivotal role in providing excellent support to older and vulnerable people who need it, you will have a flexible approach and be able to adapt to changing circumstances.
About Us
SCCCC has over 50 years' experience in providing services that respond to the needs of vulnerable people in a practical and neighbourly way, complementing the care given by other service providers. SCCCC works in partnership with Sheffield Teaching Hospitals, Sheffield City Council, and Sheffield Clinical Commissioning Group. We have recently started to work in the Doncaster area.
Job Responsibilities
Bank work - Shifts will be released on a 4-week basis. More shifts may be released during this period if necessary to the needs of the charity.
Salary - SCCCC Grade 2 to 3 (£21,884.50 to £22,975.01)
If there are no available shifts in a month, a retention fee of £63.73 will be paid for that period.
Retention payments will be rescinded if 3 shifts are declined consecutively.
People who may benefit from this service are:
1. Older and vulnerable people who may be frail, socially isolated, have no relatives, living alone or with older carers and other vulnerable adults.
2. Older and vulnerable people who may be at risk of re-admission.
3. Individuals or health/social care professionals who have concerns about home situations and their ability to live independently.
How the Service Works
Professionals from teams in health/social care or the patient themselves contact the office to arrange assistance and practical support for people/themselves leaving hospital. The service runs 7 days a week including bank holidays. Tasks will include:
Pre Discharge Planning and Support
1. Make contact with Individuals/carers to talk through the Pre-discharge process and what it will entail based on the needs of the Individuals.
2. Establish links with family, friends, neighbours who may be able to support the Individuals following discharge from hospital.
3. Ensure that any medication prescribed is with the Individual in readiness for their discharge.
4. Check that utilities and main services are switched on and working (e.g., power, water, phone, etc.) to ensure hot water and sufficient basic level of warmth in the home.
5. Check state of food stocks, particularly stored in fridge and freezer, disposing of all out-of-date or suspect items.
6. Bed made up with clean bedding.
7. Facilitate the installation of any Telecare and other equipment prior to discharge.
8. Provision of basic foodstuffs and household essentials as required for initial 48 hours.
9. Main rooms aired and cleaned, sink cleared of dishes.
10. Clothes washing.
11. Arrange for timely retrieval/return of pets where appropriate.
12. Prepare list of tasks completed, suggested further action, special instructions.
Post Discharge Support
1. Welcome the Individual home.
2. Provide re-assurance that they will receive support at home based on need.
3. Support the Individual to follow-up any problems associated with the discharge from hospital process.
4. Support Individuals to change anti-embolic stockings.
5. Signpost to appropriate community activities and services.
6. Signpost to relevant agencies and Service Providers where appropriate.
7. Low-level support in essential areas such as food preparation, shopping, prescription and pension collection, light household cleaning, washing, etc.
8. Undertake level 1 falls assessment.
9. Advice and guidance on healthy lifestyle, safety around the home, etc.
10. Signpost to appropriate benefit advice service if required.
11. Assist with ensuring Individuals are familiar with the medication they have been provided with on discharge.
12. Provide a list of Emergency Numbers.
13. Complete a checklist to ensure all identified needs have been actioned.
Duties and Responsibilities (dependent on the scheme):
1. Work closely with other team members to take referrals from a range of referrers, including health and social care staff, friends and family members, and the individual themselves.
2. Work proactively to plan discharges from hospital in a safe and supported way.
3. Prevent the deterioration in the health condition and aid the reduction of inappropriate readmission/avoidance to hospital through the provision of low-level practical interventions.
4. Aid the reduction of premature admission to residential care.
5. Provide support to those discharged from hospital or those likely to be admitted, to regain their confidence to be able to continue to live independently.
6. Ensure Individuals reintegrate back into their community and feel supported both emotionally and socially through social interaction.
7. Deliver a flexible Individual-centred service.
8. Provide support to informal carers.
9. Be available for enquiries from service users and their families and respond to any requests for information in a timely and professional manner.
10. Follow up, check, and review all referrals with volunteers, service users, and service providers in a systematic way.
11. As appropriate, provide telephone support to service users.
12. As directed provide ongoing support and supervision to volunteers within SCCCC.
13. Ensure that all duties and functions are carried out in accordance with SCCCC's regulations, policies, and procedures.
14. Maintain appropriate records of work undertaken and produce written reports as required.
15. Attend the meetings of the organisation and any other meetings as required.
16. Attend appropriate training courses to enhance and develop skills.
17. Liaise with the fundraiser in order to maximise donations to the organisation.
18. Publicise the scheme through all appropriate channels.
19. Carry out other duties and relevant tasks consistent with the responsibilities of the post.
Person Specification
Qualifications
* 5 good GCSEs (or equivalent) including English and Maths.
Experience
* Minimum 2 years' experience in a relevant post or organisation.
* Experience of contributing to a team environment.
* Evidence of recent relevant continuing professional development.
* Understanding of the needs and challenges that face older people and their families.
* Ability to work effectively with a diverse range of individuals and organisations.
* Ability to communicate effectively both internally and externally to a wide variety of audiences.
* Good telephone manner and the ability to deal sensitively with service users, family members, and carers.
* Ability to relate well to volunteers.
* Proven organisational skills and administrative ability, capable of meeting deadlines.
* Methodical and accurate record keeping.
* Computer literacy in dealing with standard MS office packages.
* Committed and highly self-motivated.
* The ability to work in a self-directed manner, and as part of a team, with a commitment to mutual support.
* Ability to work under pressure.
* Ability to problem solve competently.
* Ability to adhere to an organisation's policies, procedures, and instructions.
* Able to act with integrity and take action if SCCCC ethics, values, or standards are compromised.
* Car driver/owner with daily access to a vehicle.
* Willing to work outside office hours (both evenings and weekends) when necessary.
* Able to evidence outstanding timekeeping and attendance.
* Able to display a flexible and adaptable approach to the range of duties required.
* Shares SCCCC's values and ethos and committed to SCCCC's vision.
* Level-headed, non-judgmental, with a calm approach and a commitment to Equal Opportunities and Diversity.
* A willingness to learn and a commitment to training and development.
* Ability to maintain confidentiality.
* Clear Enhanced DBS disclosure check.
* Proactive engagement in supervision.
* Experience working within community engagement and a volunteering environment.
* Experience of working with older people.
* Experience/awareness of risk assessments.
* Qualification in Community Work and/or Health and Social Care.
* Understanding of the role of the Voluntary and Community Sector in the field of Health and Social Care.
* Knowledge of health and safety issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Sheffield Churches Council for Community Care
£21,884.50 to £22,975.01 a year Bank Work. Full details regarding pay in the job description.
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