Customer Service Advisor Annual Salary: £23,400 Location: Leeds, LS12 (Hybrid – 3 days in Office / 2 days at home per week ) Job Type: Full-time Reed is recruiting on behalf of one of the UK's leading companies in Leeds LS12, who are looking for a Customer Service Advisor who is passionate about providing exceptional customer service and thrives in a dynamic, supportive setting. Benefits: Flexible home and office working arrangements. 25 days standard holiday allowance per annum, with up to 10 additional days available. Holiday buy scheme. Free on-site parking. Cycle to work scheme. Gym-Flex for discounted access to multiple gyms. Life cover and self-funded private medical insurance. Contributory pension scheme. Required Skills & Qualifications – Please ensure that your CV reflects your skillset / effectiveness towards this role. Must be able to work well within a team function, be a go getter, interact / adapt and work as a strong unit (MUST) Proven record of delivering outstanding customer service via phone and email. Excellent listening and organisational skills. Ability to multitask and maintain attention to detail. Experienced in using computer systems effectively. Strong empathetic skills and ability to fact-find. Willingness to learn and apply company policies effectively (MUST) Ability to prioritise workload efficiently (MUST) Minimum of 3 GCSEs with at least grade C in Maths and English (MUST) Day-to-day of the role: Provide outstanding customer service over the phone and via email. Handle inbound calls from customers and technicians efficiently. Assist with general enquiries through the dedicated customer service inbox and other related mailboxes. Use internal booking systems to plan and resolve customer queries regarding repairs. Collaborate with the Planning Team and Regional Managers to ensure smooth operation and address complaints or updates related to repairs. Manage private quotation requests received daily. Engage in any training provided by the company and attend necessary meetings. To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.