Area Service Manager (Production Service), London
Client:
Canon
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
04369bdbf599
Job Views:
71
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
You will have the opportunity to manage all service delivery and operational performance of a specific geographical district with the support of a team of direct reports, maximizing and developing their skills. If you enjoy working in a fast-paced environment and have the ability to produce business reports efficiently, this is a great opportunity to develop your career.
Using your leadership skills, you will ensure that the overall performance of the team works towards exceeding customer satisfaction while improving service revenue. Working to a defined project plan, you will create and follow up yearly team plans to achieve key performance indicators. You will seek out process improvement opportunities to enhance efficiencies and analyze reports to track progress.
Your customer service skills, along with those of your team, will be essential as you monitor and develop improved customer and employee satisfaction. Resource management, including car-stock inventory, is under your remit, ensuring stock availability of the right quality and quantity to support business demands. You will collaborate with various internal business support functions to resolve business and customer issues.
Your strong relationship skills will be utilized when visiting customers and prospective customers to address service business issues and explore new business opportunities. You will liaise with sales and marketing colleagues to maximize business opportunities. To ensure your team performs well, you will effectively manage, lead, motivate, control, and develop the staff within the unit, maximizing their skill development through monitoring training plans and counseling.
Self-development is important at Canon, and you will be encouraged to pursue further training to enhance your skills, which may be necessary for success in this role.
What we give:
At Canon, you'll receive the support and encouragement needed to grow, from people who share your ambition. We will invest in your professional development to help you learn and progress in your role. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Canon is committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. We also have a strong commitment to sustainability, focused on reducing our environmental impact and creating opportunities for positive social contributions.
What we ask:
1. Good knowledge of service operations, marketing, and sales.
2. Excellent communication skills, both written and verbal.
3. Experience as a field service engineer is beneficial, as well as managerial experience in leading operational teams.
4. A thorough knowledge of working in an operational product and service environment.
You will need:
1. UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
2. Employee discount – Up to 38% off products from our Canon store.
3. Other benefits – Generous pension, Canon awards, discount cards, Cycle to Work scheme, season ticket loans, and charity volunteer days.
#J-18808-Ljbffr