Job summary
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups. **
**If you would like to apply for this position please complete the attached Short Application Form and email this to the Recruitment Team at: clearly marking for which vacancy you are applying for in the Subject Header of the email. Please note applications received after the closing date and time will not be accepted**.
The Outpatient Booking Team are looking for a well-organised, self-confident and proactive individual as a Call Handler in a very busy and demanding environment.
Work is time sensitive and target driven and will involve liaising with patients, clinical staff and managers at all levels. Good communication skills are crucial in this role.
The role offers flexible working in a good team spirit with excellent support.
The successful applicants will have previous administrative experience and ideally knowledge of NHS computer systems and will have worked in a hospital environment along with having excellent customer service skills. They will be able to work independently once fully trained but will also be a key member of the team.
Hours per
Main duties of the job
Working as part of the specialty operational team to answer incoming calls to the Booking Centre at Macclesfield District General Hospital.
The post-holder will provide an efficient and effective administrative and booking service for the Planned Care directorate. The post requires good organisational and keyboard skills and a professional telephone manner.
The post-holder will be expected to work closely with colleagues across the multi-disciplinary teams, using their initiative and decision making within agreed service guidelines and local and national targets.
About us
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application
Person Specification
Qualifications
Essential
1. Educated to GCSE level
Desirable
2. ECDL (European Computer Driving License)
3. Educated to NVQ (National Vocational Qualifications) level 2
Experience
Essential
4. Previous office administrative experience
Knowledge and Skills
Essential
5. Awareness of current NHS priorities and targets
6. Understanding of confidentiality and the Data Protection Act 1998
Desirable
7. Knowledge of NHS computer systems
8. Awareness of NHS policies
Other Role Requirements
Essential
9. Please refer to the Job Description and Person Specification for further details.