Job Description
*Service Desk Engineer* (Contract)
Duration: 12 Months (Possibility for extension)
Location: Chester/Hybrid (4 days per week on site)
Rate: £35,000 - £37,000
Role Profile
Our client, a prominent player in the investment banking industry, is seeking a dedicated and customer-oriented Service Desk Engineer to join their team. As a Service Desk Engineer, you will play a crucial role in providing first-line support to internal employees via voice and chat channels as part of their 24/7 Global Service Desk.
Responsibilities:
* Delivering best-in-class client care by partnering with regional and international partners.
* Effectively managing multiple live chats simultaneously with internal customers, ensuring core metrics for operations and quality are met.
* Basic troubleshooting of Microsoft applications and proprietary systems via phone/chat.
* Providing technology support for up to 2 clients simultaneously through chat channels.
* Documenting tickets clearly for 2nd line teams to fix when first-line resolution is not attainable.
* Collaborating with peers and subject matter experts to continuously expand your skills and knowledge within IT.
* Building strong relationships with global partners and working well as part of a team.
Qualifications:...