Barchester's operational finance team has a rare opportunity for an Operational Finance Manager to join their established team. This varied role will involve providing support and guidance to management teams across the business to ensure company financial, operational, and administrative policies and procedures are adhered to. The successful candidate will support business improvement through the analysis of operational delivery, identifying systematic failures, shortfalls, and variances in performance, and taking corrective action for process change for continuous improvement.
Main duties of the job
The Operational Finance Manager will be responsible for managing a team of Sales Ledger Administrators, Sales Ledger Team Leaders, and Senior Regional Administrators. Key responsibilities include ensuring accurate and timely resident billing, overseeing credit control across the business, supporting senior management teams with financial administration issues, and providing development training to managers on understanding their management accounts and financial performance. The role also involves maintaining information on complaints and debt cases requiring third-party legal support, supporting the professional development of team members, and developing reporting for directors to enable them to make appropriate decisions.
About us
Barchester Healthcare is a leading provider of care homes and hospitals across the UK, with a rapidly expanding portfolio of over 250 sites. The organization is committed to delivering exceptional service and care to its residents and patients.
Job responsibilities
This varied role will include providing support and guidance to management teams across the business to ensure company financial, operational, and administrative policies and procedures are adhered to. You will support business improvement through the analysis of operational delivery, identifying systematic failures, shortfalls, and variances in performance, and taking corrective action for process change for continuous improvement. This is a permanent, remote position, with regular travel across the UK.
Required experience and qualifications
Proven experience of leading a multidisciplinary team, ideally in an NHS or private healthcare setting. Experience of delivering service improvement, ability to manage change, and ability to build strong and collaborative relationships. Full UK driving licence, with the flexibility to travel across the UK.
Role and responsibilities
1. Manage a team of Sales Ledger Administrators, Sales Ledger Team Leaders, and Senior Regional Administrators.
2. Ensure accurate and timely resident billing.
3. Direct Sales Ledger Team Leaders and Senior Regional Administrators to support homes.
4. Ensure payments received are posted and allocated.
5. Oversee credit control across the business, ensuring resources are effectively working together to reduce debt and credits.
6. Support senior management teams with financial administration issues and address concerns.
7. Ensure home-based administration teams are appropriately trained, including induction and refresher training.
8. Provide development training to managers in respect of understanding their management accounts and financial performance.
9. Maintain information in respect to complaints and debt cases requiring third-party legal support.
10. Support the professional development of team members.
11. Develop reporting for directors to enable them to take appropriate decisions.
If you'd like to use your finance expertise in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
Person Specification
The successful candidate should have proven experience of leading a multidisciplinary team, ideally in an NHS or private healthcare setting, as well as experience in delivering service improvement and managing change. Strong relationship-building skills and a full UK driving license with the flexibility to travel across the UK are also required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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