Are you a first-class administrator with excellent organisational, prioritisation, and customer service skills? If so, we're looking for you With an annual spending of £2m-£3m, Thanet District Council’s Disabled Facilities Grants Team administers government grants (or DFGs) that help people with disabilities who qualify for them make their homes accessible and more suitable for their needs. We need someone adept at overseeing our key projects who can maintain our written records, handle enquiries about the grants, and work independently. You'll help the Council meet its legal obligation while joining a team that is on top of its game. A recent internal audit assessed the service as having substantial assurance with no scope for improvement. Ideally, you’ll have some knowledge of the DFG process or be able to pick this up very quickly, as well as demonstrable experience in accurately recording information and excellent written and oral communication skills. Words and numbers will be your forte. You’ll be used to working in a busy office environment, preferably housing-based, maintaining databases and spreadsheets, and contributing to the design of appropriate methods of recording information. Your strong customer service skills will also mean you are confident responding to customers by email, on the phone or in person and you will be able to resolve difficult conversations when they occasionally arise. The reward is being able to help those who need our support and allow them to live for longer in the place they call home. Starting Salary £24,768 per annum, with opportunity for progression to £26,568 Principal responsibilities Provide administrative and clerical support, including minute taking, processing letters, faxes, memos, grant/loan applications and other such paperwork. Filing of paperwork as and when required, including preparing files/paperwork for scanning, indexing and quality checking Answer telephone calls and enquiries promptly and courteously and provide appropriate advice where possible. Receive and distribute incoming mail, including recording correspondence that requires a response, such as complaints and grant paperwork. Be responsible for ensuring that grant and loan payments are processed and passed to finance within 28 days. Maintain all records relating to Disabled Facilities Grants. Maintain stationery stores and order in stock from the council’s central supplies unit when required. Support the organisation of events as they arise. Use and maintain up-to-date specialist software packages for the team and provide expert support to other team members. Record and monitor performance indicators for the team and run reports when requested Assist in the processing of disabled facilities grants, other loans and grants, and any other applications that may be introduced. Use the council’s financial management computer system to place orders and track their progress. To carry out other such duties commensurate with the grade and character of the post. Sound like you? For an informal discussion about the role, please contact Steve King, Grants Officer, at steve.kingthanet.gov.uk or Mark James, Strategic Housing Manager, at mark.jamesthanet.gov.uk .