We are looking for a General Practice Assistant to be the first contact clinicians' support assistant, ensuring the smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP, freeing up their time to focus on the patient.
This could involve taking simple observations from the patient, such as blood pressure, carrying out an ECG, or performing phlebotomy. Acting under the full guidance and instruction of the clinician, they may then request that you seek advice and guidance from the specialist service or send off a referral to the hospital.
The role will also require you to help support other administration functions on a timely basis, according to the needs of the patient.
Main duties of the job
Main duties of the job
1. To work within his/her professional boundaries and competencies.
2. To provide care to the presenting patient in their own home or in the surgery, including initial history taking and general observations.
3. To work within the Practices protocols and guidelines as directed by the lead GP clinician from the on-the-day team.
4. Sorting all clinical post and prioritising for the GP in terms of actions, signposting some post to others such as clinical pharmacist etc.
5. Extracting all information from clinical letters that needs coding and adding to notes.
6. Arranging appointments, referrals, tests, and follow-up appointments for patients.
7. Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
8. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc.
9. Explaining treatment procedures to patients.
10. Helping the GP liaise with outside agencies, e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultations.
11. Support the GP with immunisations/wound care.
About us
Burlington Primary Care (Part of Orwell PCN) is a successful, well-established, friendly, training practice with over 17,000 patients. We are looking to recruit a kind, enthusiastic, and hardworking General Practice Assistant to join our dedicated and dynamic team of experienced staff. We are looking to appoint up to full time.
Our clinical team comprises of:
* 4 GP Partners
* 1 ANP
* 3 ECP
* 2 ECT
* 4 Practice Nurses
* 4 HCAs
* 1 Health and Well-being Coach
Who are supported by a fantastic and dynamic administration and management team.
As a team we achieve:
* High QOF achievements
* CQC rating Good
* Research Practice
* Training Practice
* Actively engage with the ICB & local GP Federation.
Our aim is to provide our patients with the highest quality of health care services through our multidisciplinary team of health care professionals. Our value is our patients, our team.
* NHS Pension with 14.38% employer contribution
* 6 weeks annual leave + bank holidays
* Monthly well-being staff and team building events
* Staff well-being room as well as an outside garden space
Job responsibilities
LOCATION: Burlington Primary Care, Burlington Road, IP1 2EU
REPORTS TO: Mentor GP Lead Clinical Issues, Business Practice Manager Administrative & Management Issues
ACCOUNTABLE TO: Partners
HOURS: Specific hours as agreed but these may be between 7.00am - 6.30pm Monday - Friday.
GENERAL RESPONSIBILITIES OF ALL PRACTICE STAFF:
1. Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.
2. Health & Safety: The post holder will assist in promoting and maintaining their own and others health, safety, and security.
3. Equality & Diversity: The post holder will support the equality, diversity, and rights of patients, carers, and colleagues.
4. Quality: The post holder will strive to maintain quality within the practice.
5. Communication: The post holder should recognize the importance of effective communication within the team.
KNOWLEDGE SKILLS & EXPERIENCE:
1. Experience of working in a busy Primary Care setting.
2. Ability to identify own learning needs.
3. Sound knowledge and experience in the use of the relevant clinical IT system.
4. Confident, positive attitude towards the responsibilities of the role.
5. Methodical approach with demonstrable organization and prioritizing skills.
6. Flexibility to provide cover for absences of other team members.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Qualified as a HCA
Experience
* Experience of dealing with vulnerable patients
* Experience of working in a healthcare setting
* Experience of working either within a GP practice or in a primary care setting
Personal Attributes
* Ability to support our value of 'Our Patients, Our Team'
* Good interpersonal and communication skills
* Ability to listen and accurately record information
* Basic IT skills
* Familiar with the clinical system (SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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