Job description
Customer Service and Sales
* Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
* Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
* Achieve and exceed individual sales targets through proactive selling and closing techniques.
* Upsell and cross-sell products to maximise revenue, while maintaining a luxury customer experience.
* Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
* Propose clients for, and participate in, local activation events in line with the Brand Universe.
* Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
* Develop and maintain a high level of sales technique and watchmaking knowledge.
* Follow-up with customer repairs liaising with customer care in Southampton and HQ.
* Provide reliable information to customers in all matters relating to brand history, watch complications and manufacture process.
* Placing orders for Blancpain accessories, ensuring stock is up to date and available.
* Maintain a welcoming, engaging, and positive store environment.
Product Knowledge
* Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
* Ensure customers are fully informed about the features, craftsmanship, and value of products.
* Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.
Team Collaboration
* Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
* Work closely with other team members to ensure a seamless and efficient operation.
* Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
* Support new team members, offering guidance and sharing knowledge of luxury sales techniques.
Concession Operations
* Oversee the day-to-day operations of the concession, including maintaining stock levels, tidying the sales floor and cleanliness of the area.
* Ensure products are displayed to a high standard and according to brand guidelines, ensuring a visually appealing and organised space.
* Assist with stock organisation, ensuring products are correctly labelled, tagged, and stored.
* Report sales figures, customer feedback, and any issues to the Concession Assistant Manager, Boutique Manager and/or Brand Manager.
* Manage cash handling, processing transactions, and operating the point of sale (POS) system.
* Support stock replenishment and stocktake procedures as required.
* Monitor stock levels and inform management of stock issues.
* Understand and respect all operating and security guidelines.
* Follow the security and proper maintenance of stock timepieces.
Health & Safety Compliance:
* Follow health and safety regulations, including maintaining a clean and safe work environment for both customers and staff.
* Ensure display materials meet safety standards and are displayed correctly to avoid accidents.
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