Description Salary & Benefits – up to £34K DOE plus excellent benefits Contract Type - Permanent Based - Edinburgh City Centre Closing Date – 5.8.22 Job Contact - 0131 245 1000 THE ROLE Are you a strong people manager who drives improvement through coaching, leading and motivating your team? We’re currently recruiting a Team Manager to join our Priority Plus team. This is a fantastic opportunity for candidates with a strong background in operational leadership to motivate, lead, coach and develop the team to continue to deliver service excellence to our customers. With a hands on approach, and a strong focus on customer retention & growth, continuous improvement and development, the successful candidate will manage a team of Consultants. You will be accountable for the teams delivery and success against goals and measures. Responsibilities will include: · Leading, motivating and inspiring a team of Consultants to deliver exceptional service to our customers Coaching and developing the team to deliver great customer outcomes and experience Optimising retention and growth opportunities · Acting as the key channel for open and timely communication both in and out of the team · Raising, addressing, resolving and learning from both operational and performance issues within the team · Identifying key areas for individual and team development in line with business requirements. · Creating team training & development plans and ensuring any local training needs are met · Performance management including 1 to 1s, coaching, training and development, always ensuring that our employees are managed in-line with our people policies and procedures · Engaging and working collaboratively to drive success for the wider business gain · Using analytic skills on the data available to make informed decisions and drive actions for success whilst looking for opportunities to improve the customer experience. WHAT WE ARE LOOKING FOR Essential · Strong leadership skills · Experience of coaching & development A strong pensions background having worked with high net worth clients A proven track record of customer retention and growth · Ability to see the bigger picture and to think wider than the immediate team · Strong self-developer who continually drives own development · Required to achieve CF1 & FA2 (Pensions Administration) in the first 2 years of role (unless these or similar qualifications are already held). Desirable · Experience of managing change and mitigating risk WORKING FOR STANDARD LIFE: PART OF THE PHOENIX GROUP Bring your skills and dedication to our industry leading pensions and savings business - now part of the Phoenix Group - and you can look forward to a great career with us: we’ll recognise your efforts, support your development and help to drive your ambitions. We’ll make sure you’re rewarded for your contribution, with a package that includes an attractive pension, annual bonus potential, and a range of financial services benefits SENIOR MANAGERS & CERTIFICATION REGIME This role is covered by the Senior Managers & Certification Regime (SM&CR) as a Certified role. Therefore this role is subject to annual certification by The Phoenix Group, as well as regulatory compliance standards. Anybody performing this role will be subject to: · PRA Individual Conduct Standards · FCA Senior Individual Conduct Rules Further information on the Senior Managers & Certification Regime can be found on the FCA website. We welcome diversity in our workforce and welcome enquires from everyone