About the role
Are you a proactive problem-solver with a passion for delivering exceptional customer service and optimising efficiency? We’re on the lookout for individuals to join our Customer Experience team on a temporary basis of up to 6 months. In this Monday to Friday position, you will play a key role at the heart of our operations, working closely with the Repairs team and Contact Centre to ensure seamless service delivery.
You will be managing crucial planning tasks and facilitating communication between customers and operatives, making a direct impact on the smooth running of our repairs service. This is your chance to contribute to customer satisfaction while gaining valuable experience in a fast-paced environment.
Operational Hours: Monday to Friday, 08:00 - 17:00
Key responsibilities:
Collaborate with the Repairs team to assist in the smooth running of the repairs service.
Communicate effectively with both internal and external customers.
Manage essential planning tasks to ensure high performance and efficiency.
Our ideal candidate for this role is someone who:
Has experience working in a customer-focused / Contact Centre environment.
Is accustomed to working within agreed performance targets.
Can thrive in a fast-paced environment and handle pressure well.
Demonstrates the ability to organise and maintain multiple areas of work simultaneously.
What we can offer you:
Flexible working opportunities including flexi-time and hybrid working
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days with length of service) plus Bank Holidays and holiday trading option, where eligible
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme, where eligible
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please upload your CV to complete your application.
We do not accept unsolicited applications or contact from recruitment agencies.
For an informal discussion about this role, please contact Laura Vince - Repairs Planning Team Leader on: 01752 388004
This post is suitable for job share.
Shortlisting Date: 13th and 14th March 2025
Interview Date: 20th and 21st March 2025
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .