Role OverviewSupervisor Key Duties -
People & Resource Management
Resource and Operations Management: Plan and allocate resources based on volume and throughput to meet SLAs, conduct daily team briefings and debriefings, and coordinate team activities, delegating and prioritising tasks to ensure smooth operations.
Team Leadership and Development: Build strong internal relationships, promoting collaboration and information sharing, oversee staff performance, conduct and development in line with company policies, and deliver team training for induction, personal development, and performance improvement.
Performance Monitoring and Compliance: Contribute to performance reporting, including KPIs, absence, conduct, and health & safety and act as a deputy to the Shift Manager during periods of absence.
Customer Service and Professionalism: Promote a customer-focused culture and lead by example through professional, courteous conduct and keep internal and external customers informed on operational matters.Process Management
Operational Management and Procedure Development: Manage the loading and unloading of deliveries (goods in/out) and maintain and develop standard operating procedures in coordination with depot management.
Quality Assurance and Team Training: Conduct quality checks and ensure all team members are evaluated and trained against current procedures.
Compliance and Safety Standards: Ensure compliance with all regulatory and company requirements, including hea...